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JOB SUMMARY:

Responsible for maintaining a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service, communicating effectively with fellow employees, physician offices, patients and insurance companies, and efficiently handling all tasks related to claims and financial submissions. Supports and contributes to the mission, vision and values of the company.

QUALIFICATIONS - REQUIRED

• High School Diploma or equivalent.
• One to two years’ experience reception or front office experience.
• Excellent customer service and communication skills, ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision, as a member of a team, efficient time management skills, computer programs including (Word, Excel, etc.).

PREFERRED QUALIFICATIONS:

Experience - Reception experience in a medical office setting is preferred.

JOB FUNCTIONS:

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices, or other sources.
• Verifies insurance coverage for patients under workers' compensation, motor vehicle accident, or those scheduled with less than 24 hours notification.
• Collects patient copayments and puts in a secure location.
• Maintains and orderly and organized front office workspace.

WE STRIVE TO PROVIDE AN INCLUSIVE WORK ENVIRONMENT WHERE OUR DIFFERENCES ARE CELEBRATED FOR THE VALUE THEY BRING TO OUR COMMUNITIES, OUR PATIENTS AND OUR TEAMMATES, AND WE COMMIT TO CONTINUE TO FOCUS ON DIVERSIFYING EVERY LEVEL OF OUR WORKFORCE ACCORDINGLY.

 #LI-DNI  

Required Skills Required Experience

PERSONALITY / ATTITUDE REQUIREMENTS

• Genuinely friendly, outgoing, respectful and caring
• Must be self-motivated and disciplined, able to deal with fast-paced, highly interactive work environment
• Must be positive, courteous, and enthusiastic
• Must display and live out Leading with Love qualities strongly rooted in the Dollywood Company culture by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed
• Must promote and support a “team” work environment
• Must adapt to changes easily
• Must possess strong sales skills

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES

• Able to hear, see and speak
• Able to understand, speak, read and write English
• Able to consistently make a friendly, positive impression
• Must have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/short periods
• Able to constantly traverse within properties to gain access to multiple photo site locations
• Able to lift/carry up to 50 lbs.
• Able to constantly work in all outdoor weather conditions
• Able to maintain good personal hygiene
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to tolerate and effectively perform in a fast-paced, hectic environment
• Able to be flexible to handle frequent changes in priorities
• Must have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Able to handle and manage large sums of money accurately and responsibly
• Able to perform basic math functions
• Able to solve problems with minimal supervision
• Able to work with a diversified work force and to maintain a good working relationship with coworkers
• Able to utilize strong verbal skills