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Sales Associate

Heyday Skincare - Upper East Side

Sales Associate

New York, NY
Part Time
Paid
  • Responsibilities

    Benefits/Perks

    Competitive Hourly Wage

    Membership and Product Commission

    $5 facials

    Friends & Family Discount on Services

    35% Product Discount

    Paid Sick Time

    Medical, Dental, Vision Benefits for full-time employees

    Paid Time Off for full-time employees

    Company Overview

    At Heyday, we are expert skincare everyday that empowers everyone to be their best self. Today, Heyday is an omnichannel skincare business with 10 shops in New York, Los Angeles, and Philadelphia, and a fast-growing digital presence aiming to innovate in skincare the same way we did with the skincare experience offline. We’ve been named “Best Facial” by New York Magazine, performed 300,000 treatments, created the largest team of talented estheticians, and collected valuable skincare data the entire way.

    Oh, and the word Heyday…it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.

    Job Summary

    You are the foundation of our success as an organization. You are an expert in creating world-class guest experience in our shops. You deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

    Responsibilities

    Provide high-level customer service and hospitality to clients: including in-person, over the phone, and online

    Educate clients on current promotions, memberships, packages, and future appointments

    Demonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returns

    Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance

    Maintain a positive attitude and take initiative

    Provide support to the Skin Therapists to ensure a successful check-in and check-out process

    Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie

    Assist with the training and coaching of new hires for the Host team

    Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture

    Qualifications

    Must have outstanding customer service and problem-solving skills

    Must be confident when recommending memberships, packages, and product

    Must have the ability to prioritize and multi-task within a fast-paced environment

    Must be willing to initiate tasks and perform duties without direction

    Must have excellent communication skills and be able to work with a wide range of personalities

    Must have a positive, can-do attitude

    Must have a friendly and professional phone and email etiquette

    Must have superior organizational skills

    Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts