Job Description

Help Desk Support Specialist  Shift available is 8:00 AM – 4:30 PM, Tuesday through Saturday. Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. Installs, configures, and upgrades computer hardware and software. Provides end-user software troubleshooting and support. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions. Provides troubleshooting and support. Participates in the administration of e-mail systems. Provides phone and help-desk support for local and off-site users. Provides guidance and work leadership to less-experienced technicians. Maintains current knowledge of relevant technologies as assigned. Participates in special projects as required. Required: Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. 3-5 years of directly related experience supporting help desk operations. Candidate must have Security+ certification. Desired: Candidate is desired to have 5 + years of experience in a Windows environment. Warehouse experience. Candidate must be a US citizen. Candidate must have an active secret security clearance. This is full-time position, located at Fort Lee, VA.