Job Description

ABOUT HIEND ACCENTS

HiEnd Accents is a leading provider of bedding and home accessories. At HiEnd Accents, we believe that your dream home should be uniquely you. That's why—for over 15 years—we have made it our mission to design high-quality, affordable home goods that help you express your lifestyle and personality.

We operate in the wholesale and direct-to-consumer retail markets and are based in Irving, TX.

JOB DESCRIPTION

We're looking for an eCommerce Specialist to help us manage and optimize our growing eComm business! As our eComm Specialist, you will be responsible for managing and optimizing our product catalog across our various eComm channels, including our owned website, Wayfair, Overstock, Dillard's and more. You will manage listings, optimize product visibility, analyze data and identify marketplace opportunities.

The ideal candidate is a highly-organized, detail-oriented self-starter who proactively identifies opportunities to optimize performance across our eComm accounts and stays on top of industry best practices and the competitive landscape.

We have a great catalog of products and a lot of exciting projects in the works. If you want to make a meaningful impact at a quickly-growing company, we encourage you to apply!

WHAT YOU'LL DO

• Manage SKU SETUP AND PRODUCT PAGE BUILD across our partner channels; MAINTAIN INTEGRITY AND ACCESSIBILITY OF OUR CATALOG across all partner channels to ensure correct merchandise mix, product information and pricing for maximum product surfacing and profitability
• Conduct PERIODIC SITE AUDITS to ensure that our PRODUCT CATALOG IS OPTIMIZED AND ACCURATE
• Coordinate with our creative and supply chain teams to CREATE AND UPDATE COMPREHENSIVE PRODUCT DESCRIPTIONS, TECHNICAL SPECIFICATIONS AND EFFECTIVE VISUAL PRESENTATION of products
• Work with the eComm team to IMPROVE CONVERSION RATES, ORDER FREQUENCY, AND TRAFFIC ACQUISITION in order to maximize overall margin and profitability
  • Ensure all products have ENHANCED CONTENT/A+ PAGES and UPDATES TO CONTENT ARE MADE ACROSS ALL PRODUCTS AND CHANNELS
  • PREPARE KEYWORD RESEARCH to ensure content is CONTINUALLY OPTIMIZED WITH SEARCH TRENDS
• Collaborate with eCommerce, Sales and Creative teams to oversee new product launches, implement new site pages and update content
• MONITOR DAILY ORDER FLOW on eComm accounts and coordinate with our Operations and Customer Service teams to RESOLVE ANY ISSUES
• MONITOR AND ANALYZE DAILY/WEEKLY SALES AND PERFORMANCE KPIS - including revenue & conversion data, OOS rates, traffic drivers, search term analytics, etc. - to understand current performance drivers, forecast sales trajectory and make recommendations to optimize product engagement
• Keep tabs on competitive landscape and review current product catalog to assess areas of opportunity for new products, bundles or sizes
• Serve as PRIMARY POINT OF CONTACT for Amazon, Wayfair, Dillard's and our other partner channels for nEW ITEM SETUP, PRODUCT CHANGES and DISCONTINUATIONS and ACCOUNT MAINTENANCE ISSUES
• Stay up to date on INDUSTRY BEST PRACTICES

WHO YOU ARE

• 2-3 years of experience managing an online marketplace business
• Ability to work independently and identify solutions to problems
• Ability to work well within a team environment, helping and supporting team members whenever necessary. One team, one dream!
• Willingness and ability to learn new tools, products or technologies to make our business more efficient
• Deep knowledge of platforms: Shopify
• Working knowledge of SEO/SEM best practices
• Working knowledge of industry performance metrics
• Self-motivated, detail oriented and professional with the ability to multi-task and prioritize workload; ability to work independently with minimal supervision
• Ability to present data in cohesive & thoughtful manner to team and management; superb communication skills, both written and verbal
• Ability to thrive in a fast-paced and dynamic work environment; able to navigate and resolve ambiguity
• Solid MS Office skills
• Positive, kind and easy to work with

Nice to Have, but Not Required

• Bachelor's in Marketing, Business or a related field
• Experience with email marketing, social media marketing and affiliate marketing is a giant plus
• Experience with consumer brands
• Experience with SAP, Notion, Airtable and other websites such as eComm websites such as Wayfair and Overstock
• Experience with k-ecommerce
• Fluency in Mandarin (a portion of the job involves getting information from our colleagues in our Chinese office, but they also speak English)

WHY HIEND?

• COMPETITIVE COMPENSATION - We offer a competitive compensation package, including benefits (vacation, medical, dental, vision)
• PROFESSIONAL GROWTH - We care deeply about the professional growth and development of our team. We're growing quickly, so there's lots of room to take on new responsibilities. We invest in our people and make sure that they have the opportunity to continuously learn, grow and develop their careers
• OTHER PERKS - Free bedding for a great night's sleep + employee discount

HiEnd is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For more information about us, please visit www.hiendaccents.com.

Company Description

HiEnd Accents is a leading provider of bedding and home accessories. At HiEnd Accents, we believe that your dream home should be uniquely you. That's why—for over 15 years—we have made it our mission to design high-quality, affordable home goods that help you express your lifestyle and personality. We operate in the wholesale and direct-to-consumer retail markets and are based in Irving, TX.