HighPoint Technology Group isn't an Information Technology Consulting company or a traditional MSP. We are a customer service company that solves business problems that happen to involve technology. Our first focus is on understanding the client's business and personnel needs and delivering an IT solution that fits in perfectly with their vision. This customer first focus is present throughout the entire company from sales to operations. Its woven into our culture and our accountability. Highpoint is on a mission to deliver on this promise, and it will continue to fuel our growth and ambition to be the best in the industry and for our clients.

The HighPoint Technology Group team is looking for an After-Hours Service Desk Consultant II in the Houston/Katy, TX area. In this role you will be part of a rapidly growing and changing Operations department with a keen focus on great customer service. ****

BASIC FUNCTION : Under general direction, maintains integrity of the infrastructure, application, and associated system environment. The Systems Administrator will install, administer, and optimize company servers to achieve high performance of the various business applications. Ensure that all systems including, but not limited to: Windows, corporate environment, LAN, WAN, etc. are always performing properly and are prepared for business continuity. Implements infrastructure and application enhancements that will improve the reliability and performance of the system.

MINIMUM QUALIFICATIONS :

• Required to have 2+ years' client-facing IT service desk experience, preferably in a managed services or multi-tenant support company.
• Experience managing and servicing clients through RMM, PSA, and remote-control toolsets.
• 3+ years of strong, hands-on experience in hardware and Microsoft server operating system Management (Windows 2012 - current) in a networked environment.
• 3+ years of experience with Microsoft's Active Directory and Exchange e-mail platforms, including Office 365 and all related services (DNS, DHCP, etc.).
• 3+ years' experience with various security patching systems including Microsoft Intune, Microsoft Systems Center, Microsoft's WSUS, or any other third-party application.
• Experience with VMware Infrastructure 6.0 and above, ESXi Server, Vsphere, VMotion, DRS, HA.
• 3+ years of experience configuring and supporting SD-WAN/WAN/LAN/VLAN infrastructures for corporate locations as well as remote branch offices.
• 3+ years of experience configuring and troubleshooting VPN components and connectivity issues.
• 3+ years of experience with switch/router/firewall components (Sophos, Cisco, Juniper, Ubiquiti, Meraki, etc.) and troubleshooting complex network issues.
• Strong customer service focus and ability to bring warmth to each support interaction.
• Current IT professional certifications from Microsoft, VMware, Cisco, CompTIA, or other preferred vendors desired.
• Professional written and verbal communication and interpersonal skills including active listening, demonstrating empathy, patience, and a positive attitude.
• Strong documentation, planning and organizational skills.

PRINCIPAL ACCOUNTABILITIES :

• Operates and supervises the daily operation, security, and performance of information systems, including (but not limited to) networks, communication systems, databases, web servers, and other technologies that require ongoing management.
• Responsible for all system administration functions including security and update patch management, preventative maintenance, monitoring system performance, system performance tuning and troubleshooting, system optimization and resource utilization.
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, implement automation/scripting, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
• Provides installation, support, and maintenance of servers, network infrastructure devices, wireless network components, and other computer systems.
• Plans and coordinates system utilization, performs growth analysis, and capacity planning.
• Proven problem solving, organization and communication skills are essential.
• Assists with planning for and responding to service outages and other problems in support of corporate SLA's.
• Must be able quickly and correctly diagnose problems with computer systems and introduce the best way to fix the problem.
• Proficient in scripting or light programming.
• Handle escalation support from other Service Desk engineers.
• Completing service requests from customers in the form of change requests.
• Provide leadership and mentoring to other System Administrators and Service Desk support staff.
• Support a 24x7 staffing model with on-call shifts that include weekends and Holidays.
• Other duties as assigned.