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FT Key CSR & Ops Support Role for Online Retailer

H

HigherRing

FT Key CSR & Ops Support Role for Online Retailer

San Francisco, CA
Full Time
Paid
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  • Responsibilities

    Job Description

    Are you interested in working from home? We’ve been doing that for four years so know what we're doing!

    If you’re a self-motivated analytical thinker and proficient writer who enjoys helping others, come put your skills to use on a fast-paced, energetic work-from-home team!

    OUR COMPANY (HIGHERRING):

    • HigherRing is a mission-driven certified B Corp, a certified Woman-Owned Business based out of San Francisco, and a member of 1% for the Planet.
    • We are committed to learning and growing, and we value and embrace diversity.
    • Women, Black, Indigenous, and People of Color (BIPOC), LGBTQIA+, and other under-represented folks are highly encouraged to apply.
    • We employ work-from-home agents all across the U.S.
    • HigherRing employees enjoy employee status with a predictable schedule and receive paid training, on-going coaching, a living hourly wage, paid time off and insurance benefits!
    • We provide competitive companies with high-touch, enthusiastic and warm customer support while proudly investing in American workers and communities.
    • We are using the power of business to effect positive social change! 
    • Learn more about HigherRing at https://www.higherring.com/
    • Learn more about B Corps in this YouTube video: https://www.youtube.com/watch?v=l1zj5IJIWeQ.

     

    YOU:

    • Enjoy helping people and forming connections?
    • Great problem solver and well written with solid computer skills and experience?
    • Ready to work from the comfort of your own home - long term?
    • Want to be part of a fun and supportive virtual team?
    • Looking for an employer that wants to grow YOU along with the company?

    OPEN POSITION:

    • E-COMMERCE - We are hiring now for this full-time “E-Commerce” customer service specialist position. You will assist our online retail clients by answering customer questions concerning product information, sizing help, package tracking, and returns/exchanges, etc.!
    • Additionally, we expect to add backoffice/operations tasks and responsibilities to this position once you are up and running - IT IS AN IMPORTANT GROWTH POSITION!
    • You must be available Monday-Friday, 6a-2p Pacific and reliability is extremely important.
      • E-Commerce agents provide enthusiastic, empathetic, and solutions-focused customer service through phone, email, and live chat channels. 
      • E-Commerce agents must be detail oriented and able to juggle many responsibilities with multiple tabs at once. 
      • We provide the computer, paid training, and a fun and supportive environment.

    REALLY IMPORTANT STUFF:

    • Reliability, professionalism, a strong work ethic, good writing skills, and the ability to think on your feet are VERY important!  
    • You must have a quiet, private, distraction-free workspace.
    • Our systems require a direct ethernet cable connection (no satellite or WiFi) and strong internet bandwidth (minimum 10 mbps download/3 mbps upload) from a reliable provider (check your speed at www.speedtest.net before applying to see if you qualify).

       

    TO LEARN MORE AND APPLY:

    Visit our Careers page at https://www.higherring.com/career to take the first steps!!

    (APPLICATIONS WITHOUT A PROFESSIONAL RESUME AND COMPLETE ANSWERS WILL NOT BE CONSIDERED. COVER LETTERS ARE ALSO REQUIRED TO MOVE ON TO THE NEXT STEP AS THEY HELP US EVALUATE IMPORTANT COMMUNICATION AND WRITING SKILLS.)

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