Job Purpose: Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.

Duties and Responsibilities Delegation:-Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations-Assists in Team Member management during scheduled shifts Drive For Results: -Supports and adheres to company standards for operations, marketing/communications and brand identity -Encourages Team Members on shift to exceed goals and complete all checklist tasks Ethics and Values:-Lives and promotes the culture, values, vision and mission of Smoothie King -“Does things the right way” Exemplifies operational standards to Team Members when completing tasks around the store Guest Focus: -Is responsible for product and Guest Service experience -Ensures Guests purpose is met when smoothies are ordered -Greets and engages with the Guest to provide a friendly experience -Ensures self and team on shift demonstrate “Guest comes first” attitude Self-Development:-Is willing and looking to take on new tasks outside of their role Time Management :-Shows up on time for work -Talks through checklist tasks with Team Members that need to be completed during the shift

Essential Job Functions:- Ability to lead both by example and direction in a fast paced environment -Ability to keep the store clean and follow food safety regulations