Store Manager Baton Rouge Smoothie King

Highland Road Smoothie

Store Manager Baton Rouge Smoothie King

Port Allen, LA
Full Time
Paid
  • Responsibilities

    Smoothie King Baton Rouge General Manager:

    Job Purpose

    Contributes to Smoothie King’s success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The General Manager is involved in all areas of store operations which include:

    Leading and developing of their team

    Ensuring an exceptional Guest experience

    Providing a high quality product

    Maximizing sales performance

    Driving profitability while maintaining a fun and welcoming atmosphere

    Duties and Responsibilities

    Action-Orientated

    Reviews store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjusts accordingly

    Drives implementation of company programs through action planning and inspiring team to meet operational standards

    Develops local store marketing plans to support brand initiatives

    Initiates community outreach through marketing and special events

    Uses operational tools such as Profit and Loss Statement, Business Review, Cash Management, Log Labor Matrix, and Inventory Management tools to achieve Operational Excellence

    Building Effective Teams

    Challenges the team to achieve results

    Manages, actively by utilizing performance management tools to support organizational objectives provide feedback, set goals and utilize learning management system

    Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition

    Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respected

    Composure

    Handles differences between Guests and Team Members without escalating the situation

    Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration

    Is considered a confidant and/or resource in a tough situation

    Drive For Results

    Ensures team adhere to legal and operational compliance requirements

    Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well

    Guest Focus

    Encourages “Guest comes first attitude”

    Trains and holds team accountable for delivering an exceptional Guest Experience

    Solicits Guest feedback to understand Guest satisfaction

    Hiring & Staffing

    Delegates and communicates appropriate responsibilities and practices to team to ensure smooth flow of operations

    Manages store’s staffing levels

    Integrity and Trust

    Manages team with integrity, honesty, and knowledge that promote the culture, values and mission of Smoothie King

    Fulfills cash handling, financial and inventory reporting responsibilities with honesty

    Time Management

    Sets priorities for Team and themselves each day

    Relies on their team by delegating Daily Checklist tasks to Team Members on shift

    Plans ahead for managerial activities/tasks that fall outside of a normal day’s task(s)

    Shows up on time for work

    Completes required checklists and paperwork with no outstanding items by due dates

    Experience Requirements

    Guest Service experience in a restaurant or retail environment

    3 Years

    Supervision

    1 Year

    Experience analyzing financial reports

    1 Year