JOB DESCRIPTION

Provide technical and network problem resolution while guiding users through step-by-step solutions. Solutions include, but are not limited to, verifying proper hardware and software set up, POS system configurations and hardware failures, rebooting basic applications, & proper shutdown procedures and power cycling equipment. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Support is offered across multiple brands and multiple POS systems.

Primary Responsibilities:

• Take ownership of end-user issues through resolution

• Research, diagnose, troubleshoot and identify solutions in a timely manner

• Follow proper escalation procedures of unresolved issues to appropriate internal teams

• Ensure proper recording and closure of all issues

Job Requirements:

• Working towards or completed BS degree in Information Technology, Computer Science or equivalent field

• Basic knowledge of Linux systems, utilities and scripting

• Basic knowledge of networking and Windows operating systems

• SQL knowledge

• Proven working experience in enterprise technical support a plus

• Strong problem-solving skills

• Excellent written and verbal communication skills

• Availability for rotating night and weekend hours support

Employee Benefits & Perks

Medical, Dental and Vision

Short and Long terms disability

Flex Spend

401K with match

Employee Assistance Program

PTO & Paid Holidays

Opportunity for advancement