Veterinary Receptionist

Highlands Ranch Animal Hospital

Veterinary Receptionist

San Diego, CA
Part Time
  • Responsibilities


    Flexible Scheduling

    Career Advancement Opportunities

    Competitive Compensation

    Fun Working Environment

    Interact with Pets

    Job Summary

    Highlands Ranch Animal Hospital is a Veterinary practice, located in beautiful Carmel Valley. We are searching for a qualified candidate to fill a part-time veterinary receptionist. This position requires an outgoing, enthusiastic, motivated, compassionate, and dependable person with a positive attitude and excellent customer service skills. We are a small animal exclusive practice that is growing fast. Come work in a healthy and happy work environment with room to grow, at every level. A minimum of 2 years of professional Veterinary experience required. If you possess these qualities and are looking for a long-term commitment, we look forward to meeting you. We are a paperless practice, therefore a working knowledge of Cornerstone is ideal, but not required. Wage based on experience. Visit us at our website at to see what we are all about! Contact/send resume to Jessica Eastwood at

    Our clinic hours are Monday – Friday 7:30 am to 6:00 pm. We are closed on the weekends and observed Holidays. Part time benefits after 3-month probation include: uniform costs, sick pay, discounted veterinarian services.

    Job Duties

     Be on time and ready to work at set time by management

     Pronounce, understand and spell common veterinary terms

     Greet clients in a friendly and professional manner.

     Balances cash drawer in morning and end of day.

     Computer skills which include excel, word, type 30 words per min, email and shows accuracy in

    inputting details.

     Answer client inquiries about basic animal care questions and routine procedures

     Educate clients on OTC products, nutraceuticals, heartworm and parasite preventatives to promote


     Checking in and checking out patients

     Record and attach medical records entries accurately.

     Ensures that records are up to date and accurate with patient and client information.

     Prepare health certificates, immunization certificates.

     Able to go over euthanasia services, collect euthanasia authorization, fill out proper identification

    card, and sympathy card. Contacts owners when ashes are returned.

     Handle client/patient transfers and obtain records from other hospitals.

     Prepare client invoices for services performed.

     Accurately handle payment transactions (online, cc, cash/check)

     Maintains an effective appointment schedule, screening emergencies and prioritizing cases that

    need to be seen.

     Receives and relays telephone, fax and email messages accurately and promptly.

     Answers telephones and handles calls quickly, efficiently and in a professional and friendly

    manner using a multi line system.

     Enter and update client and patient information into practice computer software, including taking

    pictures of pets and attaching to chart.

     Outline costs and fees while supporting hospital payment policies.

     Able to turn future clients (phone shoppers) into clients through effective and pleasant


     Handles client correspondence including procedure reminders, thank you cards, welcome cards,

    sympathy arrangements and cards, and A/R statements.

     Maintains a professional/welcoming appearance of the front office through cleaning and


     Schedules and communicates with ultrasound appointments.

     Cleans up patient excrements in the lobby and surrounding area.

     Assist in keeping exam rooms clean and orderly in between appointments.

     Calls surgery reminders with pre operative instruction for next day surgeries and print estimates.

     Calls to remind new clients for next day appointments.

     Calls clients who are 10 minutes late.

     Maintains office equipment PC, telephones and fax machines.

     Accurately maintain an alphabetical filing system.

     Understands and carries out oral and written directions.

     Performs other duties as assigned if asked by management.

     Accurately performs end of day, end of month (printed), and end of year (printed).

     Maintains positive, cooperative and respectful relationships with other employees.