Highlights Healthcare is seeking a passionate and dedicated Client Services Coordinator for Scheduling to join our corporate support team. Our team supports our ABA therapy Learning Centers, diagnostic clinicians, and home-based clients throughout North Carolina.

Our Client Services Coordinator manages continual communication with learners, their families, and our clinical and support staff. Maintaining great relationships with staff, learners and their families, and referral sources is an important part of this role. Incredible communication skills and attention to detail are imperative for our fast-paced environment. Our mission is to reduce the wait times for diagnostic sessions and ABA therapy services for young children with Medicaid benefits. We treat each family with the urgency we would want if it were our own child.

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Who is Highlights Healthcare?

Highlights Healthcare provides diagnosis and early intervention ABA therapy services to bring meaningful and positive change to children with autism. We specialize in serving young learners and families with Medicaid benefits. We believe every child can achieve great things, and we are guided by family-centered principles that demonstrate dignity and respect.

Our culture fosters manageable caseloads and professional career paths supported by a team of expert leaders. Our operations corporate support center and flagship learning centers are in beautiful North Carolina - convenient to the mountains, beaches, professional sports teams, leading universities, and world-class dining and entertainment.

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Why you should consider a Client Services position with Highlights:

• Competitive pay, commensurate with experience

• Full time employment

• Benefits include Paid Time Off (PTO), Health, Dental, and Vision Insurance, Employee Assistance Program (EAP), Flexible Spending Account (FSA), Health Savings Account (HSA)

• Supportive/collaborative work environment

• Growing company committed to clinical excellence and its mission

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POSITION OVERVIEW

• Communicate via multiple channels (phone, email, text) with parents/families of our clients

• Communicate schedule and changes with Learning Center staff, learner parents/families, and other Corporate Support Team members

• Work with Learning Center staff for staffing impacts of scheduling changes

• Maintain and review schedules in our EMR system (Central Reach)

• Maintain proper and complete documentation and reporting with integorty and confidentiality

• Audit schedules and hours for optimal learner impact and clinical team requirements

• Suggest improvements and changes to improve team processes and customer care delivery

• Maintain industry knowledge to keep skills current and for professional development

• Serve in occasional On Call rotation for optimal customer service with those we serve

• Assist with other client services team functions

• Comply with Highlights Healthcare's vision, mission, and values

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QUALIFICATIONS

• Strong communication skills in person, via phone, and in writing, convey9ing care and compassion for those we serve

• Bilingual preferred

• Adherence to laws and best practices with regard to customers and data

• Ability to perform and adapt in a fast-paced, team environment, with attention to detail

• Working knowledge of MS Office, specifically Excel (pivot tables, data tracking, and reporting) or willingness to learn

• Highly organized with attention to detail; results driven

• Excellent time management and high productivity

• Ability to work both independently and as a team player with flexibility and prioritization skills

• Experience with an EMR in the autism space, preferably Central Reach, or willingness to learn

Highlights Healthcare, LLC is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or Health insurance.

COVID-19 considerations: HHC follows all applicable CDC guidelines.

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