REMOTE WORK FROM FLORIDA, GEORGIA, TENNESSEE OR TEXAS ONLY.

Do you love helping people? Can you spend 90% of your day on the phone and not miss a beat? Do you like being bonused for your quality of work, not just paid based on how long you have been at that job? If so, keep reading.

We don't sell airline tickets. We don't spend our time apologizing to customers mad at not getting ESPN with their cable package. We aren't the place to return a vacuum cleaner. We are in the delivery business. We deliver hope.

Hill & Ponton is a law firm that has been helping veterans with their disability benefits for over 30 years. We help veterans who the government has denied their disability benefits. When the government shuts its doors and tells its citizens to go away, we pry open those doors and get the benefits that they are entitled to. Our work is not easy. We deal with heartbreak. We hear ‘no' a lot. We must bring endless sympathy and positivity to work every day. But our work is real. We don't fight with people over baggage upgrades. We change people's lives. That is why it is so important that we have the first voice that people hear from our office be a voice of compassion, a voice of understanding, a voice of strength.

Do you have that voice?

As an Intake Coordinator, you will be speaking with prospective veteran clients to see if we can help them. To do this, you will have to be warm and friendly. You will also have to be persistent—following up with them to get their documentation to see if we can help them.

At our office, we pay a competitive hourly rate. However, we expect our people to go the extra mile. So we also reward excellence with a transparent bonus system that is not capped.

This position is remote and requires fast internet and a good work environment. Training will be provided. 

REQUIREMENTS:

• 45 WPM typing speed or higher.
• Experience in a call center or phone-based customer service.
• Experience tracking activities in Salesforce or other CRM.
• Active Listening Skills.
• Ability to express empathy.
• Ability to multitask effectively.
• Above-average Proficiency with computers and office equipment.
• Ability to work in a team and put the team first.
• Able to work in a dynamic environment where no day is the exact same.
• A can-do attitude and willingness to learn!
• Law firm intake experience is a plus.

If you think the aforementioned attributes describe you, we want to hear from you!

BENEFITS PACKAGE:

The following benefits package will be available after 90 days of employment:

Benefits:

85%-95% of individual employee premiums paid for health insurance, the percentage covered depends on the plan selected. 85% of individual employee premium for dental insurance 60% of total premium paid on family plans for both medical and dental insurance 50% of individual employee premium for vision insurance 50% of Long Term Disability Insurance premium paid $50,000 free life insurance policy

401k plan-we will match any full-time employee's deposits up to 3 or 4% of their base salary and bonuses depending on the employee's contribution amount.

Paid Time Off:

Years of Service: PTO: One to three years 112.50 Hours Four to nine years 150.00 Hours 10 years or more 187.50 Hours

Plus 9 Paid Holidays