Job Description

Do you want to be part of an innovative and growing company who is a leading provider within the Healthcare space? Continental Benefits is experiencing tremendous growth and is in need of remarkable employees.

WHO ARE WE?

Continental Benefits can best be summarized as the product of the best technology and most experienced, respected people in the industry. We are built to deliver very high quality service, new models of plan design and provider compensation, and complete access to data. We were founded in November 2013 and designed to help Plan Sponsors create truly sustainable health plans. We provide complete TPA services including national network access, UM, CM, DM and wellness and prevention programs. Achievement of sustainable change is what caused the birth of our company. Our investors recognized a need for a new approach to employee benefits administration that would leverage advancements in technology to eliminate waste, increase satisfaction, and reduce costs for plan sponsors.

Continental Benefits has the tools and flexibility to be the administrator of choice for any client nationwide, with concierge customer service, custom networks, onsite service representatives, customized wellness offerings, onsite clinic integration, and a leading edge data management warehouse and reporting system. 

Our people are our greatest asset, and it is their commitment to providing remarkable customer support that has driven Continental Benefits to its success. Continental Benefits is focused on developing our employees, understanding that our future success depends on the talent we hire today.

Employees receive personal job satisfaction and purpose while working with Continental Benefits, as well as competitive compensation and employee benefits which consist of:

Medical and Prescription Coverage Dental and Vision Coverage Life Insurance Short Term and Long Term Disability. 401(k) Retirement Plan with Company Match Paid Time Off Tuition Reimbursement 

SUMMARY:

This position is responsible for providing account management service and consulting to larger clients of Continental Benefits’ clients.

ESSENTIAL DUTIES:

• Provide account management services and consulting to a book of business of CB clients.
•  Maintain positive relationship with customers, and consultant, and ensure satisfaction with CB services, monitor and maintain service level expectations, and perpetuate a best in class reputation.
•  Provide interpretation and recommendations related to reports that CB provides to customer on an ongoing basis.
• Effectively renew business within their book of business.
• Work with customer service teams to resolve elevated service issues.
• Remain current on trends and industry knowledge establishing self as subject matter expert
• Other duties as required

REQUIRED SKILLS:

• Strong verbal and written communication skills to effectively and accurately execute duties 

• Strong customer service and relationship skills to ensure timely response, effective resolution and build consensus

• Strong follow up skills leading to timely and effective completion of duties and resolution of tasks

• Superior organizational skills and attention to detail enabling efficient, effective and comprehensive solutions/resolution

• Flexibility in work schedule to meet demands of clients and colleagues as well as meet deadlines consistently

• Strong knowledge understanding of broker and consultant channels and competitive market leading to success in those related channels.

EDUCATION, EXPERIENCE & LICENSING:

• Minimum 5 years of account management experience with results in the TPA or benefits industry
• Four-year college degree preferred or experience equivalent
• Active State Health agent license

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• This position will be based in the Tampa, Florida office
• Fast paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible
• In this role, expected to travel for client meeting, around the Country, as required

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