Provides transportation for guests in a safe, courteous and friendly manner
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
Escort arriving and departing guests to and from accommodations
Assist guests with luggage and other belongings
Maintain safe transportation environment for all guests
Operate vehicle in accordance with all local, state, and federal traffic laws
Maintain shuttle cleanliness and daily safety reports
Track and maintain all vehicle preventative maintenance
Report any vehicle malfunctions in a timely manner
All other duties as assigned
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions
Customer Service –Responds promptly to customer needs; Responds promptly to requests for service and assistance
Team Work – Contributes to building a positive team spirit
Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
Organizational Support – Follows policies and procedures including but not limited to, dress code policies
Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events
Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Dependability – Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
Initiative – Asks for and offers help when needed
Interpersonal – Maintains confidentiality
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently
Professionalism – Treats others with respect and consideration regardless of their status or position
Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality; Looks for ways to improve and promote quality
Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity
Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
One-year previous driving experience required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to converse with guests and others, including, but not limited to airport personnel.
Ability to apply common sense understanding to carry out instructions furnished in writing, orally, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to resolve guest conflict resolution when necessary.
CERTIFICATES AND LICENSES
Valid driver’s license and clean driving record required
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles and toxic. The employee is occasionally exposed to inclement weather conditions and may be exposed to variety of weather including extreme heat, rain, wind, and any other condition applicable to geographic area. Employee will be expected to drive vehicle safely during all weather conditions. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk, climb or balance stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell.
The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.