As the Assistant Front Office Manager, you will be a fun, and lively addition to the front office team to help drive guest satisfaction and overall performance. Your job as a Assistant Front Office Manager is an important role because you create a wonderful experience for our each guest and ensure the highest level of service. If you have a "Passion for Perfection" and a "Passion for Service", this job is for You! The Assistant Front Office Manager makes sure each guest has a great experience by meeting their every need.

ESSENTIAL TASKS:

Assist in interviewing candidates for hire in the Front Desk Department.

Participate in the orientation of each new Front Desk employee, completing the appropriate orientation paperwork.

Coach and counsel employees at the Front Desk in a positive fashion to produce improved work performance.

Recommend disciplinary action for violations of employee conduct policy and poor performance of essential tasks.

Complete documentation on disciplinary situations for approval by the Director of Guest Services.

Ensure that all new employees are properly equipped to execute their jobs. Personally follow up with new employees with role-playing and testing to ensure they are receiving the proper training.

Prepare work schedules to efficiently handle expected business levels.

Be proficient in all Front Desk operations. Set standards for providing leadership by example. The Assistant Front Office Manager should spend a major portion of his or her time actually working the Front Desk.

Ensure that employees follow proper clock-in procedure. Monitor hours worked to prevent overtime. Approve time cards for Front Desk employees weekly.

Maintain sufficient levels of supplies for the operation of the Front Desk and the Pantry.

Verify that all work by the Front Desk has been done correctly and is accurate. Sign off on daily end of shift reports.

Coordinate front desk schedules and be on call and available to the front desk in high occupancy periods and when no associates are available or a no-show.

Ensure that all Brand Standards are being implemented and enforced to effect an Outstanding QA score. Actively train and lead the front desk team by example to ensure that Guest Service scores meet or exceed desired goals. Ensure all agents are trained for the Market Segment Task Force and monitor production.

Oversee and assist in group arrivals and departures for a smooth and professionally run operation.

Coordinate placement of VIP in-room amenities.

Participate in Hotel Manager on Duty (MOD)Program.

Respond to all Social Media including SALT Reports, Guest Assistance Reports, TripAdvisor, Booking.com and Expedia.

Assist the department in achieving sellouts nightly by completing the sellout reports, attending weekly revenue meetings and monitoring the inventory making changes in R&I when needed.

Assist the Front Desk Team in reaching and exceeding monthly enrollment goals and front desk upsell program goals.

We administer pre-employment drug testing and background checks.

We Make A Meaningful Difference In The

Lives Of Our Team Members, Who In Turn

Deliver Memorable Customer Experiences And

Produce Exceptional Results For Our Owners

EOE