You are a master of numbers, are excited to hunt the exception in a spreadsheet and very detail oriented. You love being a busy and productive team member, organizing and structuring group accounts of a busy hotel.

As A/R Specialist, you will use your organization skills to ensure group invoices are processed timely and correctly. You will maintain a clear understanding of Accounts Receivable and manage ongoing group billing. You will participate in the weekly group resume review, maintaining of accurate records for each client function and other duties that may be assigned as needed.

Essential Task:

Approach all encounters with guests, managers and fellow employees in a friendly, courteous and service-oriented manner.

Maintain regular attendance in compliance with standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the nametag when working.

Comply at all times with service standards and regulations to encourage safe and efficient hotel operations.

Maintain a warm and friendly demeanor at all times.

Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

Calculates contractual concessions owed and adjusts accordingly in property management system

Researches and resolves missing or discrepant charges to ensure highest levels of billing accuracy

Compiles final invoice for hotel group and catering functions for timely delivery to clients and third party planners

Collaborates with other Billing Services and hotel team members to resolve guest billing disputes

Maintains strong relationships with hotel Finance, Sales, Catering, and Conference Services team members to ensure client needs are understood and met.

Accountable for achievement of metrics and targets associated with the position. Regular attendance in conformance with standards

May be required to work varying schedules to reflect business needs

Monitor, prepare, and communicate AR collections in accordance within the required due dates.

Assist in the credit process of application processing, reference checks, credit limitation, direct billing list, deposit requirements, and all other credit-related activities.

Provide customers with accurate and timely invoices, statements and schedules.

Respond to customer inquiries in a timely fashion and communicate all issues and/or disputes to the appropriate supervisor(s).

Maintain an efficient collection process to include an organized filing and tracing system, performing collection calls and preparing bad debt write-offs.

Keep management aware of any unusual operation or financial occurrences and/or significant deviations from policies and procedures.

Attend meetings/training as required by management. Accountable for achievement of metrics and targets associated with the position. Regular attendance in conformance with standards

May be required to work varying schedules to reflect business needs

Perform other duties as requested by management.

Fundamental Requirements

High school education or equivalent experience is required as well as 1 year of accounting or audit experience in hospitality or comparable experience. Working knowledge of Excel and ONQ (Hilton), as well as strong organizational skills and attention to detail, are required. You must be able to communicate effectively and courteously both over the telephone and in person. We administer pre-employment drug testing and background checks.

We Make A Meaningful Difference In The

Lives Of Our Team Members, Who In Turn

Deliver Memorable Customer Experiences And

Produce Exceptional Results For Our Owners

EOE