Club Lounge Attendant

Hilton Charlotte University Place

Club Lounge Attendant

Charlotte, NC
Paid
  • Responsibilities

    We are looking for friendly, positive, service-oriented, highly energetic, and self-motivated Executive Lounge Attendants to join our team. The lounge hours of operation are from 630am to 9 pm with AM and PM shifts needed with weekend availability required. Responsibilities: • This position's primary function is to provide quality products and services to customers in a friendly and professional manner while adhering to the standards set by Hilton Brand Hotels. • Greet guests as they enter the Executive Lounge • Assist all guests with any special requests including reservations and hotel information • Ensure the Executive Lounge is clean, organized, and suitably presented to all guests • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations • Maintain knowledge of airline, automobile rental, transportation options, directions, hotel services, and other relevant establishments and provide information to guests regarding such. • Maintain knowledge of the local area including social, cultural, historical, and physical attractions as well as their location and hours of operation • Maintain stock of clean utensils and supplies • Ensure that hot food and cold food are provided in lounge in accordance with brand and property standards • Refer guests to hotel outlets to maximize hotel revenue. • Float throughout the lounge to enhance the guest experience. • Assist guests with food and beverage needs while in the executive lounge and clean lounge as needed. Qualifications: • Previous relevant experience preferred • Flexibility to work various shifts • Ability to gauge customers’ preferences • Excellent communication skills • High school diploma; relevant training is a plus • Hotel: 1 year (Preferred) • Food & Beverage: 1 year (Preferred)

    • This position's primary function is to provide quality products and services to customers in a friendly and professional manner while adhering to the standards set by Hilton Brand Hotels. • Greet guests as they enter the Executive Lounge • Assist all guests with any special requests including reservations and hotel information • Ensure the Executive Lounge is clean, organized, and suitably presented to all guests • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations • Maintain knowledge of airline, automobile rental, transportation options, directions, hotel services, and other relevant establishments and provide information to guests regarding such. • Maintain knowledge of the local area including social, cultural, historical, and physical attractions as well as their location and hours of operation • Maintain stock of clean utensils and supplies • Ensure that hot food and cold food are provided in lounge in accordance with brand and property standards • Refer guests to hotel outlets to maximize hotel revenue. • Float throughout the lounge to enhance the guest experience. • Assist guests with food and beverage needs while in the executive lounge and clean lounge as needed.