The Maple Grove Hilton Garden Inn is hiring a part time Guest Service Representative! Must have flexible availability for scheduled hours.Starting wage for this position is $13.00 an hour but final wage is based on experience

Join the team at Maple Grove Hilton Garden Inn where we create a fun, safe and supportive environment for our team members to thrive and grow in. The success North Central Group has had at Maple Grove Hilton Garden Inn has been thanks to our team members who are dedicated individuals providing exceptional service to our guests upholding our company's commitment to excellence. We repay our team members with the following:Perks, Benefits and Incentives:

Dedicated training and development, opportunities for promotion

On-Demand Pay – > work and get paid the same day!

Educational and Professional Certification assistance

Additional monetary $$ perks like:

Referral program for team members

Catch Of The Day Program –> Earn money for helping other team members and guests!

Everyone Sells –> Earn money for bringing in business to our properties!

Wellness Initiatives like:

Team Member Assistance Program with mental health resources

Virtual telehealth services

Health and fitness monthly reimbursement

TeleDoc Confidential Counseling

Hotel room discounts nationwide and free night stays at NCG hotels

Paid time off and anniversary day off with pay

Flexible schedules

Paid volunteer hours –> Earn money for community service!

Health, Dental and Vision plans

401(k) retirement plan

How do I make an impact on my team?

Our friendly Guest Service Representatives provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.

Greet and interact with guests in a warm, friendly and professional manner

Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs

Promptly handle guest service requests and guest complaints to meet and exceed guest expectations

Work in cooperation with other departments to ensure a positive guest experience

Use computer system to make reservations, check-in and check-out guests and process payments

Perform tasks such as answering phones, maintain a cash drawer, operate office equipment

Ensure safety and security of the property, staff and guests

What does success look like in this role?

Motivated to maintain excellent customer service reputation

Strong oral and written communication and interpersonal skills

Strong attention to detail, organization and follow-up abilities

Ability to work effectively and efficiently in a fast-paced setting

Reliability and honesty

Desire to contribute to a supportive and effective team

Availability to work a flexible schedule between days, nights, weekends and holidays is a plus

Who is North Central Group?

North Central Group (NCG) is a real estate and hospitality leader with 25+ properties to include Hilton and Marriott hotels, restaurants, and a conference center. With 40 years of hospitality expertise, North Central Group consistently delivers exceptional service to our guests, investors and to the communities in which we live and work in. Check out our jobs at www.ncghotels.com/careers and join our growing team!

North Central Group is an Equal Opportunity Employer.