Catering and Sales Manager
The Hilton Garden Inn Charlotte/ Ayrsley is seeking a Catering Sales Manager. The Catering Sales Manager (All Markets) (CSM) will focus on all markets, with and without room blocks attached. The CSM is responsible for contracting and closing event business and ensuring that business is turned over properly in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. They will solicit sales through assigned accounts, potential new accounts, site inspections, outside cold calls, telephone solicitation, internet prospecting and participation in community organizations, which represent opportunities for new business.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include but are not limited to:
Primary focus is proactively selling to the Corporate, Association, SMERF markets.
Solicits new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
Maximizes selling time through retaining accounts, yield opportunities and direct sales effectiveness.
Prepares correspondence for customers, creates proposals, completes internal booking reports and keeps filing system up to date.
Acquires referrals from existing accounts and follows up on leads within 4 hours of receipt in an effort to create new business.
Maximizes current hotel key accounts by identifying and developing those that offer revenue growth.
Targets appointment-oriented sales calls to ensure a successful catering direct sales effort.
Performs networking, research and reader board follow up calls in order to target and solicit those most probable to generate new business.
Re-booking groups and applicable catering business through building strong professional customer service.
Develops customer profiles and maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer needs.
Develops and maintains strong customer relationships through appropriate client communication, sales & negotiating skills and the use of professional, courteous and ethical interpersonal interaction.
Participates in all required meetings, pre& post-convention meetings, training and other catering sales related meetings as required by the Director of Sales.
Attains Q booking goals.
Coordinates with other internal departments to provide quality service to customers.
Represents self and the hotel with the highest level of integrity and professionalism.
Attends community/social events and industry meetings.
Develops/maintains knowledge of market trends, competition and customers.
Maintains professional appearance and demeanor at all times.
Provides feedback to the Director of Sales related to guest comments, observations, rumors, industry news and related.
Performs other duties as required within the scope of responsibility.
Requirements:
MINIMUM QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience: Requires Bachelor’s degree and a minimum of 1 (one) year Catering Sales / Sales experience in a hotel setting. Excellent time management skills are a must. Must be focused on revenue-producing activity.
Have working knowledge of room set-ups, audio visual/visual equipment, selling room blocks and selling banquet space to prospective clients.
Have working knowledge of menu pricing and upselling these items.
Sells and executes all aspects of catering and event services as directed, to include BEO’s, banquet checks, estimates and related.
Serves on-site group and catering customers in a proactive manner relative to logistics of group room block, food and beverage, public meeting space and related billing processes.
License/Certification: A valid driver's license is required.
Language Skills: Ability to exercise excellent communication, presentation, organization, time management and listening skills.
Computer Skills: Proficient in Microsoft Word and Excel. Familiarity with Delphi and Social Tables is a plus.
Reasoning Ability: Ability to apply common sense understanding to carry out details, understand written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to use analytical skills for measuring business potential and value to the hotel.
The Hilton Garden Inn Charlotte Ayrsley offers a complete benefits program, competitive compensation, quarterly bonus incentive as well as opportunity for rapid growth and development. We want our hotel to be the best and our guests to be beyond satisfied. To achieve that goal, we hire the most highly qualified people available!!
As an associate of the Hilton Garden Inn Charlotte Ayrsley, you will also be an associate of H&B Hospitality, a local and fast growing hospitality management company. With three active properties and one in development, we believe in being the Employer of Choice. As a full time associate and manager you will be eligible for:
Benefits:
Health insurance
Dental insurance
Vision
Vacation Time-Off
Paid Holidays
Company-paid Life Insurance
Bonus/Incentive Program
Go Hilton Employee Discount Travel Program
Supplemental Life Insurance