Job DescriptionHGV now offers Day One Team Member Benefits!Hilton Grand Vacations is seeking an organized self-starter to join our dynamic Collections team! As an Entry Level Collector, you will be responsible for handling inbound/outbound calls on any past due mortgage and/or maintenance accounts, to include third-party servicing and collecting, via phone and mail.The position will emphasize the handling/collecting of inbound/outbound calls, while following all State and Federal Laws. You will also assist owners with a general understanding of the terms and conditions related to their ownership and contracts and you must be certified in both call skills and Fair Debt Collection Practices Act (FDCPA). Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.Maintain required levels of phone activity, contact percentages and other key performance indicators.Legally, ethically and confidentially handle any correspondence and/or payments received.Maintain detailed and organized support documentation related to the handling of any owner account. Request skip tracingAssist all members of collections staff with daily processes and procedures when required.QualificationsWhat are we looking for?Required Qualifications:High School/GED1+ years of experience in a related areaExcellent communications skillsMust meet federal and state licensure requirements.Flexible Schedule Mon-Sat from 8am to 11pmPreferred Qualifications:Over 2+ years of related experience3rd Party collection experienceSkip tracing experienceTimeshare Industry experienceWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.