Job Title: Fulfillment Manager

Company: MDHearing

Location: Downtown Chicago area

About MDHearing: Hi, we're MDHearing: a Midwestern company with over a decade of experience. Founded on the idea that everyone deserves to hear, we manufacture affordable, high-quality, FDA-registered medical devices that are designed, programmed, and tested by our in-house team of audiologists and hearing professionals. Our goal is to bring the hearing clinic experience to you—for thousands less than a traditional clinic. From our online hearing test to our video consultations and licensed support professionals, we’re 100% dedicated to making your experience with us a good one.

Position Overview: MDHearing is seeking a detail-oriented Fulfillment Manager to join our team. As a Fulfillment Manager, you will play a critical role in ensuring the efficient and accurate fulfillment of customer orders, managing a team, overseeing the supply chain, optimizing operations and logistics, and managing shipping and receiving processes. This position is based in the downtown Chicago area and requires a candidate with 2 to 3 years of relevant experience and proficiency in Microsoft Excel.

Key Responsibilities:

1. Team Management: Lead and manage a team of fulfillment and warehouse staff, ensuring they are trained, motivated, and consistently meet performance goals.

2. Supply Chain Management: Oversee the end-to-end supply chain process, including inventory management, procurement, and vendor relationships. Ensure sufficient stock levels to meet customer demand.

3. Order Fulfillment: Ensure accurate and on-time order fulfillment, including picking, packing, and shipping, while minimizing errors and delays. Manage shipping and receiving operations.

4. Logistics Optimization: Continuously improve logistics and transportation operations to enhance efficiency and reduce costs. Coordinate with shipping partners and carriers.

5. Quality Control: Implement quality control measures to maintain the high standard of MDHearing products, ensuring customers receive reliable and FDA-registered medical devices.

6. Process Improvement: Identify and implement process improvements to streamline operations, reduce waste, and increase productivity.

7. Data Analysis: Utilize Microsoft Excel and other data analysis tools to track and report on key performance metrics, enabling data-driven decision-making.

8. Customer Service Liaison: Collaborate with the customer service team to address fulfillment-related customer inquiries and concerns, ensuring a positive customer experience.

Qualifications:

• Bachelor's degree in Business, Supply Chain Management, or related field preferred.
• 2 to 3 years of experience in fulfillment and operations management, ideally in the e-commerce or medical device industry.
• Proficiency in Microsoft Excel and other relevant software for data analysis and reporting.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Knowledge of supply chain processes, logistics, and quality control.
• Detail-oriented with a focus on accuracy and efficiency.

How to Apply: If you are an experienced Fulfillment Manager with a passion for improving operations and ensuring a seamless customer experience, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and qualifications to [email address]. Join MDHearing in our mission to provide affordable, high-quality hearing solutions to those in need.

MDHearing is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.