Job Description

LDK Logistics is a non-asset based Logistics Management company founded on the principle that exceptional service must be innovative, flexible, flawless and exceed expectations. Our mission at LDK Logistics is to provide the highest quality, value-added logistics services in the industry. We are the Inside Delivery Agent of choice for the most discerning customers, be it High Tech Computer, Medical Equipment, Telecommunications, Retail, Kiosks, Display, Trade Show or other High Value / High Visibility items and situations. Our skills in planning and execution of complex White Glove, non-dock deliveries are regularly trusted and tested by those who know best.

The Account Manager is key to the success of LDK Logistics. In this role, employees are front line customer service and operations through interactions with customers and vendors, providing “Velvet Glove” levels of outstanding customer service from beginning to the end of all orders.

KEY OBJECTIVES:

• Quote, manage, and bill jobs for customers, ensuring customer satisfaction and job completion.
• Interact with LDK’s vendor community to ensure high levels of on-time and damage-free deliveries.
• Resolve customer and vendor inquiries and complaints that may arise.
• Expand sales by fully understanding customer needs and suggesting additional opportunities at the appropriate times. No cold calling is required, this position works with established accounts.

ACCOUNTABILITIES:

• Accept high level problems and complex calls that arise and resolve by using business experience, networking skills, teamwork, and communicate resolution to appropriate external customers.
• Identify opportunities for process improvements by working with Operations Manager for enhancements and process change.
• Field afterhours calls and job management as orders require.
• Work in coordination with managers, operations, and sales as a cross functional team member to ensure customers’ needs are met.
• Promote dynamics of the team through shared accountabilities, leadership and teamwork.
• Make decisions based on service needs, costs, and customer requirements.
• Accept training and coaching from leadership team to help advance knowledge in white glove realm. 
• Additional duties as assigned by management.

SKILLS, ABILITIES, & QUALIFICATIONS:

• Career oriented. 
• Previous experience in Logistics (preferred but not required): operations, customer service, or other related fields.
• Experience in using Microsoft Office 365 (Outlook, Excel, Word, etc.).
• Strong typing and language skills.
• Geographical knowledge.
• Proactive and show initiative. 
• Reliable and accountable.
• Handle a fast-paced environment while using multi-tasking skills.

PAY, HOURS & BENEFITS: 

Starting salary at $50,000 - $55,000 depending on experience, plus benefits and bonuses after initial employment period. 

This position is required to work 3 days in person at our office location in Aurora (near Cherry Creek Reservoir), 7am - 4pm, and have the option to work remotely 2 days a week. This particular role works with one of our larger accounts on the east cost of the US, so you may need to have some phone calls before 7am, on occasion. Those early calls can be done remotely. 

Medical Insurance (after 90 days, 70% employer paid/30% employee paid – individual coverage only for partial company paid portion). Holidays Paid (Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Day, New Year’s Day). 



Company Description

Hire With Ease (www.hireweithease.com) provides Hiring Assistance to Small Businesses nation wide who don't have their own on-site Recruiter. We handle the job postings, resume and application reviews, first round phone interviews, facilitate online cognitive and personality assessments, and schedule top candidates for face to face interviews directly with the employer! We only do direct-hire recruiting -- every opening we recruit for ends up being with a client who makes his/her own hiring decision for that company directly. We help get highly qualified candidates through the process quickly to help applicants find great jobs quickly!