Job Description

Job Description

Job Summary

As a IT Customer Support you will provide first level Service Desk support to company employees for end user problems and requests.

Job Description

• Process
• Provide first level Service Desk support to company employees.
• Provides phone support for end user problems and requests.
• Diagnose hardware, software and business application problems.
• Uses appropriate problem recognition, research, isolation and resolution steps.
• Perform computer hardware and software related repairs.
• Perform wireless device troubleshooting.
• Keeps detailed record of customer conversation and troubleshooting steps to resolve an issue.
• Provides support for facility, remote facility and home based users.
• Provides support for USA and other global facilities.
• Monitors and responds to ticketing system assignments.
• Assists with training customers on desktop applications, software\hardware platforms.
• Escalates when needed; notifying appropriate I.T. resource.
• Participates in on-call rotation of Service Desk after-hours support.
• Basic user setup for network accounts, computer accounts, business application accounts.
• Configures and deploys mobile devices and performs wireless administration.
• Creates and maintains standard operating procedures and knowledge base articles.

Skills Required

• Customer service skills
• IT school / background
• Desktop / IT Support
• Analytical mind
• Team player
• Customer Facing Skills

Education/Training/Certifications

• Highschool diploma or GED

Additional Requirements

• IT background preferred/ IT School
• Part-time(up to 32h/week)

SRISJP00000700

Company Description

HirePower (HPP) is a woman owned and operated Staffing and IT Professional Services business incorporated in 2002. HirePower continually assesses the business climate and develops staffing applications to meet our client’s needs. Exceptional customer service and a results oriented approach to employment enable us to create the right fit for both the client and employee. We have provided support to clients in the following segments: Information Technology, Refining, Marketing, Exploration & Production, Manufacturing Retail Distribution, Logistics, Payroll, Resource Planning Optimization, Geology & Geophysical, Finance, Administration, and Customer Service.

Company Description

HirePower (HPP) is a woman owned and operated Staffing and IT Professional Services business incorporated in 2002. HirePower continually assesses the business climate and develops staffing applications to meet our client’s needs. Exceptional customer service and a results oriented approach to employment enable us to create the right fit for both the client and employee. We have provided support to clients in the following segments: Information Technology, Refining, Marketing, Exploration & Production, Manufacturing Retail Distribution, Logistics, Payroll, Resource Planning Optimization, Geology & Geophysical, Finance, Administration, and Customer Service.