Job Description

POSITION: Customer Service Representative - COVID 19 Testing Site

LOCATION: New York, NY - 10013

DURATION: 3 Months + Possible Extension

SHIFT TIME: 9am to 5pm Monday through Friday with a rotating weekend shift

DUTIES: ROLE AND RESPONSIBILITIES: • Reporting to the Testing Site Operational Lead, the Testing Site Navigation Associate makes sure sites are well-prepared to deliver a quality and safe patient experience. Navigation Associates administer documents, answer questions, and make sure to disseminate information appropriately.  • Problem-solve in a timely manner and escalate issues to other team members as appropriate  • Communicate with patients in a welcoming and empathetic manner  • Support site-level efforts to maintain a positive patient experience for New Yorkers getting tested for COVID-19. SKILLS: QUALIFICATION AND EXPERIENCES: Candidate must be reliable for independent work, be able to support change as part of a collaborative team; PREFERRED SKILLS: • Ability to develop and maintain cooperative and effective working relationships with a variety of individuals, groups, and organizations;  • Excellent written and verbal communication skills  • Ability to maintain a high level of accuracy, transparency and accountability in all work  • Keen attention to detail, flexibility and an enthusiastic work ethic.  • Bachelor’s degree preferred  • 1 or more years of operations experience preferred  • Must be Computer Proficient EDUCATION: • Bachelor’s degree preferred REQUIRED: EXCELLENT WRITTEN EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS OPERATIONS

Company Description

HirePower Personnel, Inc. (HPP) is a woman-owned and operated Staffing and IT Professional Services business incorporated in 2002. HPP continually assesses the business climate and develops staffing applications to meet our client’s needs. Exceptional customer service and a results-oriented approach to employment enable us to create the right fit for both the client and employee. HPP holds Historically Underutilized Business (HUB) and Women’s Business Enterprise (WBE) Certifications. We have provided support to clients in the following segments: Information Technology, Refining & Marketing, Exploration & Production, Healthcare, Manufacturing Retail Distribution, Logistics, Payroll & Resource Planning Optimization, Geology & Geophysical, Finance, Administration, Customer Service, and Automotive. HPP has a proven track record of successfully managing multiple projects and revenue streams over $4M annually per project. Our thorough vetting system includes extensive background checks, drug screening, a proprietary resume database of qualified personnel and account-specific recruiters to ensure comprehensive service and true partnership. We also have a Global Resourcing Center based in Romania that allows us to work around the clock sourcing candidates to fulfill your staffing needs.