Job DescriptionOpen to all remote candidatesPlease note that Salesforce requires a *** per hour minimum wage forallcontractors. *** transformed the enterprise software market with cloud computing. Founded in 1999, *** is the enterprise cloud computing company that is leading customers in their transformation to become social enterprises. Social enterprises are able to connect with customers, partners and employees in entirely new ways. Based on ***'s real-time, multitenant architecture, the company's platform and application services give customers the tools to create a true social front office and revolutionize the way they sell, service, market, collaborate, work, and innovate. With more than 9,000 employees, the first enterprise cloud computing company to exceed B in annual revenue run rate and more than 100,000 customers worldwide, we are proud to contribute to the success of companies of all sizes and industries, around the globe. We're also one of the 'Best Places to Work' (FORTUNE). If you're passionate about innovation, come help revolutionize how companies collaborate and communicate with customers. ----- ----- We are looking for an IT Applications Support person to add to our growing team. ----- ----- Responsibilities: ----- - Perform all tasks related to the day-to-day operations of several large implementations of salesforce .com including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of app exchange applications ----- - Perform all tasks related to the day-to-day operations of CMS, LMS, Google Apps and other on demand applications ----- - Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution ----- - Maintain and demonstrate 100% compliance with all written policies and Sarbanes-Oxley user and change management controls ----- - Assist in the configuration and maintenance of sandbox environments to facilitate success development and QA testing of new on demand features and functionality ----- ----- Required Skills: ----- - 2-5 years experience in Web Application or IT Support with proven ability to support customers with diverse requirements ----- - Previous *** administration experience with a minimum 1000-seat environment handling all aspects of CRM, case management and platform maintenance ----- - Demonstrated technical aptitude for, and experience supporting, client-server and/or web-based applications and SaaS/PaaS solutions ----- - Excellent project management skills with ability to juggle multiple projects/tasks across various user groups ----- - Understanding of business processes and ability to translate business requirements into application functionality ----- - Must be a go-getter and salesforce .com enthusiast who thrives on working in fast-paced environment ----- - Strong team player with service-oriented attitude and customer focus ----- - Excellent written and verbal communication ----- - BA/BS Degree or equivalent work experience ----- ----- Desired Skills: ----- - Demonstrated understanding of *** platform and services including SFA, Case Management, Partner Management, force.com, Marketing, Service & Support, Visual Force and/or AppExchange ----- - Experience in CRM or a related industry ----- - Familiarity with Change and Release Management processes ----- - Experience supporting or developing SQL, XML, BPEL and/or Java ----- - Experience with enterprise integration tools such and APIs