Job Description

The Customer Success Manager is a key position that drives the strategic direction, customer ROI, product adoption, growth and expansion through proactive thought leadership and advocacy. This is a dynamic position and the Customer Success Manager will frequently multi-task between management, technical, business, strategic, marketing, and planning activities. This is an extremely entrepreneurial position and requires the decision-making, work ethic, and tenacity of an entrepreneur. The Customer Success Manager drives results that tie back to strategic business goals for assigned accounts and HireVue, all while serving as a hero for our customers.

**Account Management & Strategic Direction **

• Partner with a portfolio of key accounts to develop a strategy for successful adoption, long term value and business impact
• Facilitate ongoing executive meetings to define and proactively drive progress towards desired business metrics and outcomes
• Lead initiatives with customers to drive positive Net Promoter and candidate experience scores
• Build broad relationships with key account contacts as well as internal partners on the sales, product and engineering teams
• Partner with the HireVue Strategic Sales team to identify growth and expansion opportunities within your account portfolio.

Subject Matter Expert/Advocate

• Partner with customers on HireVue product offerings, best practices & processes and lead customers to effectively integrate digital interviewing into those processes
• Advocate for customers internally by building and maintaining strong partnerships with the sales, product management and marketing teams

Qualifications

• 3+ years related experience
• Experience with enterprise or strategic level customers preferred
• Experience managing client relationships in software as a service or technology environments
• Experience consulting with Fortune 500 companies
• Experience with sales, consulting, training or leading new initiatives in a corporate environment
• Experience in project/change management and organizational development
• Passion for outstanding customer service and account management with an execution focus
• Robust organizational and prioritization skills
• Strong working knowledge of the human resources / talent acquisition function is beneficial
• Strong written and verbal communication skills
• Ability to quickly negotiate and reach consensus across diverse groups/teams is a must
• Collaborative, forward thinking individual who thrives in a team environment
• Possess strong, pragmatic approach for achieving rapid results in a fast-paced, high-risk market space
• Energetic self-starter with ability to work independently in a competitive and fast-paced environment
• Strong work ethic is critical with a desire to innovate and grow
• Working knowledge of Google Workspace, Microsoft Office and Salesforce

Additional Information

Travel Expectations

Customer Success Managers are expected to travel occasionally (up to 30%) to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel.

Flexible Paid Time Off | Medical, Dental, Vision | 12 Weeks Maternity & Adoption | 401K match

Click Here for US Benefits

HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.

Here are some of the states where HireVue is currently hiring:

AL, AZ, CA, FL, GA, IA, ID, IL, IN, LA, MI, MN, MO, MS, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, WA, WI.