Job Description

Job Description

Program Specialist

Teachers Now is currently seeking a Full-Time Program Specialist to support the day-to-day operations and systems involved in managing substitute teachers. This role will oversee assignment coordination, attendance tracking, payroll processing, employee management, and communication with partner schools to ensure seamless and effective operations.

Compensation: Starting at $40K (Based on Education and experience)

Duties and Responsibilities:

• Manage substitute teacher assignments and vacancies for all assigned schools/markets using SmartFind Express and other resources.

• Track substitute availability, work hours, absences, and incident reports.

• Handle last-minute call-ins and arrange for substitutes as needed.

• Maintain accurate and up-to-date records for all substitute assignments, school-specific requests, and individual availability.

• Confirm and verify employee hours biweekly for payroll processing.

• Administer time and attendance systems, including tracking and verifying worked hours.

• Assist in the onboarding process for substitutes, ensuring compliance with all legal requirements, including I-9 and E-Verify.

• Create and maintain user guides and handbooks for substitutes and schools.

• Monitor and address feedback from employees, schools, and substitutes, including responding to Google reviews professionally.

Additional duties may be assigned as needed, as the scope of responsibilities may evolve beyond those listed above.

Qualifications:

• Associate’s degree required; Bachelor’s degree preferred

• Must pass a background check and fingerprint clearance

• At least 1 year of experience in a management or supervisory role

• Proficient in payroll systems, online management platforms, and Microsoft Office Suite

• Familiarity with employment laws, regulations, and I-9 compliance

• Exceptional organizational and time management skills, with strong attention to detail

• Excellent written and verbal communication skills; able to collaborate effectively with school partners and team members

• Self-motivated with the ability to work independently and manage responsibilities with minimal supervision

Work Environment & Physical Requirements:

• Position based on-site at the Central Office

• Standard schedule: Monday–Friday, 7:30 AM–4:30 PM

• Flexibility to work evenings and weekends as needed

• Occasional light physical tasks, including lifting

• Travel required as necessary

Benefits:

• Comprehensive health coverage options or a medical allowance

• Generous paid time off (PTO) to support a healthy work-life balance

• 403(b) retirement plan to help secure your financial future

• Employee discounts on select products and services

• Reimbursement for travel and required background checks/fingerprinting