Job Description

Provide IT support and network administrator service for client located in San Luis Obispo Area California.

• MUST BE LOCAL to the San Luis Obispo, CA, USA office or open to relocation 
• FULL-TIME ONSITE M – F
• MUST BE BILINGUAL in English/Japanese

RESPONSIBLITIES:

Network administration tasks at on-site. 

• Maintain Windows based network system, printer, etc. 
• Troubleshooting on LAN/Wi-Fi environment.
• Maintain user/group administration, such as AD, GPO, WSUS, VPN, Endpoint Protection, etc.
• Troubleshooting on WAN/LAN/Wi-Fi environment.
• Maintaining network devices Router, Firewall, Switch, WiFi AP, Virtual Machine infrastructure (Hyper-V)

Client computer / smart devices related support to customers, at on-site.

• Maintain, support, and troubleshoot on client computers / smart devices.

H/W and S/W support to customer by contacting vendor/s support.

• Coordination with H/W and S/W vendor and perform IT related support to customers.

Prepare and provide technical services for customers.

• Act for the preventative measures, prepare and provide necessary information for customer’s system stability.
• Work with the client’s IT Department, as necessary.
•  Perform other work-related duties as assigned.

OTHER RESPONSIBILITIES:

• Reporting to clients and/or Manager
• Daily Time-in/out,
• Field Service Log,
• other administration

Qualifications

BS or BA in Computer Sciences or equivalent experience

3+ years of experience in system integration projects /tasks for multiple customers

Business communication and documentation skills

English and Japanese bilingual skills (verbal and written) required

PROFICIENT KNOWLEDGE OF:

REQUIREMENT:

a) Cisco router; b) Firewall/VPN (Juniper Networks, etc.); c) WiFi (Cisco Meraki, etc.); d) Cisco Switch; e) Windows OS (Client:8/8.1/10, Server 2012/2016); f) Endpoint Protection; g) Diagnose and troubleshooting on network and client computers; h) VMware and Hyper-V;

PREFERABLE:

a) Apple MacBook, Mac OS X, iOS (iPhone, iPad; b) Mobile devices (Android OS, Windows Mobile);

Additional Information

Must be able to work independently and as part of a team and with excellent communication skills both verbal and written.

Need to travel to customer sites on-time.

All your information will be kept confidential according to EEO guidelines.

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