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Showroom Associate

Hitched

Showroom Associate

Chicago, IL
Full Time
Paid
  • Responsibilities

    About the Position

    The full-time Showroom Associate at Hitched is responsible for providing customers with an excellent in-store shopping experience and overall customer service that the Hitched brand is known for. The role focuses on aiding upper management with driving showroom appointments and maximizing showroom sales as well as networking with complimentary wedding brands and professionals in the area, ultimately delivering Hitched’s key business objectives.

     

    ESSENTIAL FUNCTIONS

    • Demonstrate regular, dependable attendance and punctuality 

    • Complete setup and breakdown of showroom floor on a daily basis

    • Maintain a clean, sanitized and organized showroom floor and storage room

    • Maintain a sanitized, polished and organized product display and try-on inventory

    • Provide a warm welcome to customers and give them the Hitched overview

    • Demonstrate knowledge of product and company to close sales and drive WOM

    • Determine customers needs based on preference, lifestyle, timeline and budget

    • Suggest additional merchandise such as silicone rings and wedding day gifts

    • Maintain a positive and professional attitude throughout the appointment 

    • Facilitate the checkout process and package same-day purchases with care

    • Invite purchasing customers to take a celebratory photo and congratulate them

    • Handle all returns and exchanges courteously and professionally

    • As a keyholder, open and close ensuring showroom is properly secured.

    • Support overall showroom experience, reporting to the Showroom Manager.

      

    OTHER RESPONSIBILITIES

    • Achieve monthly sales goals outlined by upper management

    • Represent Hitched at ongoing wedding expos and industry events 

    • Collaborate with fellow employees on marketing and sales strategies

    • Provide phone, email and chat support through our customer service portal

    • Show leadership ability and capacity for growth beyond showroom associate role

    • Support and advocate for other local partners (vendors, artists, charities, etc.)

    • Perform other internal and showroom duties as needed

    YOU ARE:

    • A passionate advocate of the Hitched brand

    • Experienced in customer service. Retail and/or jewelry experience a plus

    • Experienced in resolving unsatisfied customer issues or misunderstandings

    • Experienced in basic face-to-face, phone and email communication etiquette

    • Experienced with Google Suite and comfortable with learning new software

    • Able to demonstrate a track record of improving sales figures and other KPIs

    • Knowledgeable of community events and other local happenings

    • Someone who can work independently and bring new ideas to the table

    • Available to work evenings and weekends

    WE OFFER:

    • Above-average pay for retail

    • Onboard training in key business applications

    • Positive and enjoyable work environment

    • Ability for career advancement within the company

    • Hitched is an equal opportunity employer

     

    Hitched was founded by husband and wife, Chris and Stephanie Sammons, in 2018 as a way to provide couples with the convenience and affordability they found lacking at traditional jewelry stores. Our mission at Hitched is to provide our customers with a shopping experience that embodies everything a wedding band symbolizes - love, trust, partnership, and forever. Not only do we want you to love your ring, but we want you to love the process of shopping for it - which means trusting who you are buying from and having the support you need while making one of the most special purchases of your life. We strive to form a lasting partnership with each and every one of our customers. From our thorough educational resources to our excellent customer service and lifetime warranty, we're here for you for the big day and forever after.