Job Description

JOB SUMMARY

Respond to customer order and quotation requests received via outside salespersons, telephone, e-mail, written, and faxed correspondence. Coordinate with other departments in handling purchase orders and providing service to customers.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

• Prospects for new sales opportunities. Generates leads via outbound calling and e-mail.
• Provides product pricing by consulting the price matrix, as well as other complex table, to determine the appropriate price. Develops code directives for certain product while maintaining target margin goals.
• Prepares and submits proposals. Generates oral and written quotations.
• Resolves customer service issues. Tracks open sales orders.
• Performs follow-up to ensure timely shipment of materials and customer satisfaction.

NATURE AND SCOPE

• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

WORK ENVIRONMENT

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

EDUCATION AND EXPERIENCE

• HS Diploma or GED strongly preferred. Generally 2-5 years of experience preferred.

PREFERRED QUALIFICATIONS

• Experience selling in an inside sales environment and/or demonstrated success working with customers.
• Experience with inventory sales preferred