Job Description

We are hiring call center representatives. Your mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You’re literally the voice of the brand and a strong relationship between our clients and their customers starts with you.

Salary range: $44000 - $52000 per year.

RESPONSIBILITIES:

• Call clients and customers to inform them about the company's new products, services and policies.
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Guide callers through troubleshooting, navigating the company site or using the products or services.
• Help to train new employees and inform them about the company's customer management policies.
• Collaborate with other call center professionals to improve customer service.

Qualifications

• Strong phone and verbal communication skills along with active listening.
• Previous experience in a customer support role.
• High school diploma or GED required.
• Customer focus and adaptability to different personality types.
• Familiarity with CRM systems and practices.
• Ability to multi-task, set priorities and manage time effectively.

• This is not a remote job