Job Description

HOERBIGER Corporation of America (HCA) is seeking a Customer Service Representative for our manufacturing plant in Pompano Beach.  HCA, part of the global HOERGIBER Compression Technology Group, is a manufacturer of OEM precision compressor valves and components.

The Customer Service Representative supports business-to-business manufacturing sales.  The CSR works as a liaison between the Customer and the organization, assists and organizes activities throughout operations (engineering and production) to support the Customer and the Sales team, and executes all order entry and quotation activities.  Full Time, Weekdays

DUTIES AND RESPONSIBILITIES

• Communicates effectively with customers regarding status and details of orders for precision compressor valves. 
• Creates, edits, and acknowledges sales order.
• Checks order status and provides proactive feedback or expedites as needed.  Monitors, releases, and follows up on individual deliveries and invoices. 
• Creates, edits, and acknowledges quotations. Creates, edits, and maintains list, target customer, currency, and deviated pricing. 
• Creates, edits, and maintains customer and part specific master data including customer part number cross references, lead times, sales data, routes, schedules, and contact information.
• Understands and responds to customer complaints - organizes returns, credit, or replacement orders to resolve to customer satisfaction

QUALIFICATIONS

• Degree (BS, AS, technical school), engineering curriculum preferred
• Two years B2B customer service experience (via phone/text/chat/email/video)
• Experience in a manufacturing environment
• Strong computer skills.  SAP experience strongly preferred.  Must be able to quickly learn multiple software programs and using internet portals.  Proficient with Internet navigation, Microsoft Office (Word, Excel, PowerPoint)
• Ability to communicate effectively with customers and colleagues regarding highly detailed technical information both verbally and in writing (email/text).  Must speak clearly and persuasively in positive or negative situations; listen and seek clarification; respond well to questions.  Must write clearly and informatively; read and interpret written information.
• Strong organizational skills and ability to work independently

BENEFITS

HOERBIGER offers a stable, team-oriented work environment with opportunity for advancement. 

Our robust benefits package includes Medical/Dental/Vision insurance, company paid Short & Long Term Disability coverage, Life Insurance, FSA & HSA, Paid Vacation, paid Holidays, paid Sick Days, paid Parental Leave, Tuition Reimbursement, 401(k) Retirement Plan with matching contributions.

Full time employees enjoy 12 paid holidays each year.  You can start your new job with two weeks of vacation the first year (and three weeks of vacation the second year), plus earn five sick days per year.   Medical plans available for as low as $15.50 per month (single coverage), plus much more!

Company Description

Benefits HOERBIGER offers a stable, team-oriented work environment with opportunity for advancement. Our robust benefits package includes: Medical/Dental/Vision insurance, company provided Short- & Long-Term Disability coverage and Life Insurance, FSA & HSA, paid Vacation, paid Holidays, paid Sick Days, paid Parental Leave, Tuition Reimbursement, 401(k) Retirement Plan with matching contributions. Company Information HCA, part of the global HOERBIGER Compression Technology Group, is a dynamic manufacturer of OEM precision compressor valves and component parts used in the Oil & Gas Industry. HCA provides high performance defining compression components to OEM's as well as into the after-market; additionally, we serve as the sole supplier of finished and semi-finished polymer components to our affiliates. HOERBIGER is an Equal Opportunity Employer ● Drug Free Workplace ● E-verify