SHIFT: MONDAY-FRIDAY 10:30AM-7:00PM W/ROTATING SATURDAYS 

THE ROLE:

We’re looking for exceptional Customer Success Coordinators to help us achieve profitable service revenue.

As a Customer Success Coordinator, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company’s financial goals. 

RESPONSIBILITIES

• Evaluate customer calls and assign the best technician to assigned service department and back up departments
• Meet daily revenue and sold hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuing proficient, quality customer experiences.
• Manage the whereabouts and needs of every service technician in the field.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand. 
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming service calls.
• Update customers throughout the day on the technician’s progress and reschedule service calls according to company and service department guidelines.

REQUIREMENTS 

• Proven track record in customer service 
• IT competent; good typist and proficient with phone systems
• Strong verbal and written communications.
• Highly organized with exceptional follow-through abilities 
• Ability to build trust, diffuse conflict, and hold other accountable
• Engaging personality that blends well with a fast paced goal-driven environment 
• Competitive individual contributor who also loves to win as a team 
• Highly motivated, flexible, and great attitude on life

WORKING CONDITIONS 

Primary responsibilities are performed indoors in an office environment. Essential physical requirements include sitting, standing, bending, light lifting and typing on a computer for extended periods of time.

Exposure to warehouse environment which requires the appropriate PPE.

HOFFMANN BROTHERS OFFERS COMPETITIVE COMPENSATION, AN EXTREMELY COMPREHENSIVE BENEFITS PACKAGE INCLUDING 100% EMPLOYER PAID MEDICAL, DENTAL AND VISION INSURANCE, GENEROUS PAID TIME-OFF, SUPPORT FOR ON-GOING LEARNING AND DEVELOPMENT, CASUAL DRESS WORK ENVIRONMENT AND A SOLID 401K RETIREMENT PLAN TO PROMOTE FINANCIAL SECURITY.

HOFFMANN BROTHERS IS COMMITTED TO THE FULL INCLUSION OF ALL QUALIFIED INDIVIDUALS. AS AN EQUAL OPPORTUNITY EMPLOYER, ALL APPLICANTS WILL BE CONSIDERED FOR EMPLOYMENT WITHOUT ATTENTION TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, GENETIC INFORMATION, VETERAN OR DISABILITY STATUS.