Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Paid Time Off Available

Employee Discounts Available

Applicants must have at least 1 year of Hospitality/Hotel experience.

Job Summary The Sales Coordinator supports the achievement of high levels of customer satisfaction by ensuring that sales contracts are completed accurately and customer specifications are clearly recorded and communicated among all affected departments.

Responsibilities:

Respond to inbound sales inquiries in a professional and timely manner; direct potential customers to Sales Manager/Director, as appropriate.

Maintain rooming lists, group blocks, drop dates and Banquet Event orders and group resume.

Prepare sales contracts in accordance with established procedures; enter all required data into related database.

Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.

Collect market and competitive data for analyses, as requested; conduct internet prospecting.

Create and maintain department files; type correspondence, reports, and forms as well as prepare simple written correspondence.

Input reservations directly into applicable hotel system.

Make guest-requested changes and respond to special requests, as needed.

Conduct property tours.

May assist in setting up/scheduling meetings and events.

Other duties as assigned by management.

Job Specifications:

Extensive knowledge of brand’s frequent guest program, brand and hotel web site and both local and national negotiated corporate accounts.

Working knowledge of office processes.

Excellent interpersonal and organizational skills.

Ability to work independently

Intermediate proficiency with MS Office products, especially Word, Excel, Outlook.

Excellent command of the English language; second language proficiency desirable.

Excellent time management skills and ability to multi-task and prioritize work

Exceptional problem solving skills

Ability to maintain customer focus

Excellent organizational and planning skills

Ability to work well in a team environment

Ability to follow corporate standards and procedures

Qualifications:

High School education

2+ years of college is preferred.

1+ years experience working in an office environment; hotel experience preferred.

Any additional training required by manager.

Friendly and outgoing personality

Familiar with TripleSeat and MeetingBroker/Cvent a PLUS

Familiarity with hospitality industry standards

Familiar with Opera PMS a PLUS

Familiar with IHG Hotels and/or Holiday Inn Express a PLUS

Proficient in English; knowledge of other languages is a PLUS

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Work days and work hours may vary depending on property needs.

This position works indoors.

Delivering True Hospitality Every Day

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit https://hieburleson.com to find out more about us.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.