Hotel Front Desk Agent/ Saturday & Sunday AM/PM SHIFTS Job Description: We are seeking a dedicated individual to join our team of Hotel Front Desk professionals in Louisville, KY, US! As the face of the hotel, you will play a crucial role in ensuring that guests have a comfortable and pleasant stay. Your duties will include confirming reservation details and length of stay, assisting with check-in procedures, assigning rooms, addressing special requests, verifying payment methods, and communicating important information to other hotel staff. As a member of the IHG family of hotels, you will also gain access to discounts when you travel and stay at any IHG property hotel globally! If you meet the basic requirements for this position, apply now! We are offering both full and part-time positions in this role. Please do not hesitate to reach out if interested! Responsibilities: • Greet and check in hotel guests upon arrival • Ensure that rooms are correctly booked and allocated to guests • Follow all credit, cash-handling, and check-cashing protocols • Keep up-to-date records of room availability, prices, and types • Present guests with hotel services and alternatives in order to increase sales • Be informed of the hotel's amenities, services, and activities • Communicate room status updates with housekeeping staff • Refresh meeting rooms as needed • Be informed of what businesses offer in the downtown area so you can assist guests in making their trip everything they imagine. Qualifications: • High school diploma or equivalent • Previous customer service or hospitality experience is preferred • Working knowledge of Opera is a bonus • Excellent communication skills in English, the primary language used in the workplace • Ability to stand for extended periods of time (8 hours per shift) • Ability to lift up to 40 pounds • Strong typing, grasping, writing, and listening skills • A positive attitude is essential Compensation: $15 per hour

• Greet and check in hotel guests upon arrival • Ensure that rooms are correctly booked and allocated to guests • Follow all credit, cash-handling, and check-cashing protocols • Keep up-to-date records of room availability, prices, and types • Present guests with hotel services and alternatives in order to increase sales • Be informed of the hotel's amenities, services, and activities • Communicate room status updates with housekeeping staff • Refresh meeting rooms as needed • Be informed of what businesses offer in the downtown area so you can assist guests in making their trip everything they imagine.