We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Mitigate customer complaints as needed • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Work with the housekeeping staff to ensure rooms are ready for new guests Qualifications: • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Exhibits working knowledge of Microsoft Office and reservation management systems • Comfortable taking telephone calls and mitigating stressful situations • High school diploma, GED, or equivalent Compensation: $15 hourly

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