COMPANY OVERVIEW
The Holiday Inn & Suites – Atlanta Airport North is a full-service hotel committed to empowering the success and well-being of our employees by offering career paths in all areas of the hotel. From back of the house positions in our kitchen and housekeeping departments, to front-facing positions like guest service or restaurant serving, we’re sure you’ll find the perfect fit within our hotel!
We are looking for those who are dynamic, resourceful and ready to jump into any situation to give a helping hand. If you are a positive person and have a genuine interest in the well-being of others around you, we invite you to apply today! You make us who we are.
JOB SUMMARY
As Banquet Captain, you play a key role in ensuring our events, including weddings, corporate events, and conventions run smoothly. You will oversee all aspects of the banquet, including set-up, food presentation, serving, and clean up while focusing on the details, quality presentation, and customer service which our brand is known for.
RESPONSIBILITIES
Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded.
Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction.
Coordinates with other departments to arrange for the delivery of requested services.
Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service.
Ensures all functions are set and staff is prepared and organized before required time on Banquet Event Order.
Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive.
Ensures proper setting of buffet tables and other food service tables.
Arranges for and ensures proper sequence of service for each event.
Supervises clearing and post function cleanup and garbage removal.
Assists with staff training programs.
Conducts regular staff meetings to build rapport and ensures colleagues are well informed.
Clearly projects the visions of the department and measures progress.
Attends weekly food and beverage meeting to continuously evaluate strategies and ideas for enhancement to benefit the guest experience.
Reviews scheduling and labor needs with Banquet Manager to meet the guests needs as well as maximize efficiency.
Works with the Executive Chef to ensure appropriate inventories are stocked including food and beverage.
Becomes familiar with computer systems and technology currently in use in the various food and beverage areas, and administration as it relates to food and beverage, from both a hardware and software perspective.
Responsible for preparing event meeting notes for sales managers as well as posting of the banquet events in the PMS.
QUALIFICATIONS
Previous banquet experience preferred. One year of previous supervisory experience also preferred.
Knowledge of meeting room setup, service standards, guest relations and etiquette.
Must possess strong organizational skills and attention to detail.
Able to perform under pressure while maintaining professionalism.
Ability to speak, read, write, and comprehend the English language, proficiently. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.
Able to make decisions with only general policies and procedures available for guidance.
Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
Must be flexible to working days, early mornings, evenings, weekends, and holidays.
Able to walk or stand for a majority of shift.
Able to lift, carry, pull and push up to 75 lbs intermittently throughout a shift.
Experience with AV equipment and various technology preferred (projectors, laptops, microphones, sound equipment, etc.).
BENEFITS
Associate Hotel Discounts Worldwide!
PTO Accrual from day one!
Health, Dental and Vision Insurance
401(k) with Employer Match
Short Term & Long-Term Disability Insurance
Paid Life Insurance
Employee Assistance Program