Job Description

Hollis Cobb, a leader in the Accounts Receivable Industry is currently seeking an Experienced Medical Insurance Follow-Up Manager. This is a remote position however the candidate will be required to train at our Headquarters in Duluth, GA for approximately a month. We prefer candidates within the Jackson, MS area however are open to other areas.

Come join a company that offers a great work environment! Our management staff is dedicated to maintaining a direct relationship with you, offering competitive benefits and pay, and creating opportunities to advance your career. We work hard to ensure every team member is empowered to work to their fullest potential.

Our belief is that each Associate is critical to our vision of growth and excellence in the Accounts Receivable Industry. We believe that by highlighting this goal we will develop long-term team members. Your success is important to our entire team!

DESCRIPTION:

The Medical Insurance Follow-Up Manager manages and directs the daily activities of the agency to ensure compliance with all applicable policies, procedures, laws, and regulations and ensure that established corporate, client and divisional goals are met or exceeded. Develop and propose strategies, policies and procedures that ensure the effective and efficient operation of the activities within the department at competitive levels. Oversee and support the supervision, development and motivation of a remote employee team.

Essential Duties and Requirements:

• Must be able to handle multiple clients and administer/manage to their expectations
• Develop, recommend, and implement plans to increase recoveries and reduce expenses including specific campaigns, schedules, personnel, strategies and collection techniques
• Self-motivated with strong organizational and communication skills
• Determine staffing needs to adequately cover inventory and telephone activity and establish schedules within department to accommodate those needs
• Work with operations manager to perform client analysis, process bi-monthly reports and plan strategy to increase revenue
• Ability to utilize multiple tools to analyze the business and make recommendations for improvement
• Candidate must have a strong work ethic and a strong desire to achieve individual and team goals
• Working knowledge of the FDCPA, HIPAA, first and third party collections, and automatic dialer systems
• Responsible for taking data provided and submitting claims to various private and government sponsored insurance companies. File both 1500 and UB claims; including paper and electronic means
• Follow up with pending claims and work denials for all payers
• Query information on remote Medicare software
• Learn new systems and process solutions as they present themselves to ensure proper assignment and workflow
• Contacts insurance companies/payers or patients to gather information necessary to complete appeal processing
• Remain compliant with our policies, process and legal guidelines
• Will need to be open to ongoing feedback and coaching aimed at improving performance
• Remain compliant with HIPPA and other State and Federal regulations

KEY REQUIREMENTS:

• 2+ plus years of Insurance Follow-Up/Self-Pay Collections experience required
• 2+ plus years of Collection Management experience
• Previous experience working with Medical Collections or major hospital systems such as Epic, Star, Sorrian etc
• Working knowledge or FACS or other nationally recognized collection software
• Strong knowledge of federal, state and local laws, regulations and rules concerning collections
• Effective skills in communication, negotiation, decision making, good management, and skills to tackle emergencies
• Ability to provide excellent customer service while understanding the client service aspects of business
• Exceptional organizational skills and attention to detail required
• Intermediate to advanced computer skills using Microsoft Word, Excel and Power Point software
• Military background is a plus
• Bilingual is a plus

Ideal candidate will have previous experience working in a call center environment, managing teams, and knows how to collect and close. Ability to analyze based upon queue inventories, current liquidation trends, and staffing. Possess exceptional organizational, customer service and account management skills to operate a successful department. Medical or Self-Pay Collections experience is required.

Company Description

Hollis Cobb Associates Inc. (www.holliscobb.com) is a nationally established (Since 1977) accounts receivable management company based in Duluth, GA. HCA partners with hospitals, physician practices and related industry service organizations to provide a broad portfolio of customizable solutions. As we grow and evolve, we seek to locate the best talent matching them with opportunities to excel and creating a career where they can foster their skills. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability. Hollis Cobb is an Equal Opportunity Employer "Winner - 2021 Best Places to Work in Collections" by insideARM