Now Hiring! Marketing Coordinator / Customer Service Concierge

Location: Boca Raton, FL 33431 (Temporarily Remote)

Schedule: Full Time, Thursday thru Monday

Hours:

Thursday, Friday, Saturday – 2:00pm to 10:30pm

Sunday & Monday – 6:30pm to 3:00am

What’s In It for You:

Compensation: $16.00 – 21.00 hourly (based on experience)

Medical, Dental, Vision, & Retirement

Opportunities for growth

Great company culture & dynamic team

Job Summary:

We are looking for a dynamically talented, super energetic, competitive Marketing Coordinator that has passion and a desire to be the best and go above and beyond to satisfy the customer. We are looking for individuals with compassion, sensitivity, and the ability to explain and/or resolve desired information on the first call (measured by first-contact resolution).

This is a FABULOUS opportunity for a recent college graduate or a person entering their final year of college or an individual in graduate school.

The Marketing Coordinator/Customer Service Concierge’s general purpose is to answer incoming calls, and live chats from customers, answer inquiries, troubleshoot problems, offer solutions, and provide any additional information needed to provide an exceptional Customer Experience. This role flexes between providing direct support to the marketing team and answering customer inquiries.

What You’ll Do:

Provide excellent customer service and provide accurate and satisfactory answers to queries and concerns from customers via phone, chat, email and social media

Deescalate situations involving dissatisfied customers, offering assistance and support to resolve any problems

Provide customers with new products, services offered, and information as well as troubleshooting technological problems and helping to process orders and concerns in a timely manner

Complete (CRM and Telephony) dispositions and document all call information according to operating procedures and use platforms to data entry when required

Collaborate cross-functionally with marketing, operations, technology, and other departments to improve customer service, and email marketing

Edit and upload content to the Hollywood.com website

Assist in the creative development of advertisements and other customer collateral

Post, monitor, and respond to commentary on the company's social media accounts and website

Implement, edit, and send daily, weekly, monthly and paid email campaigns, while communicating with internal and external teams and clients to complete emails

Perform other duties assigned by management.

What You’ll Need:

Knowledge of Customer Service and Marketing principles and practices

Strong interpersonal, listening, verbal, customer service, and written communication skills

Computer proficiency with sales platforms, CRM data entry, internet, and Microsoft Office

Strong organizational skills to multitask, work in a fast-paced environment to meet and/or exceed departmental goals

Some experience in a Call Center or Customer Service environment is a plus

High School Diploma or GED equivalent required (college graduate strongly preferred)

Self-starter with the ability to meet deadlines in a fast-paced environment, while being flexible with schedule and tasks

Background and drug screening required

Fabulous opportunity for recent graduates in art, graphic design, marketing, journalism, communications, business, math, etc.

Who We Are? https://www.hollywood.com/

Hollywood.com pioneers new ways to bring Hollywood's stories to the world through technology. Principally owned by Mitch Rubenstein and Laurie Silvers (Co-CEOs), the entrepreneurial couple who founded the Syfy Channel and MovieTickets.com.

Hollywood.com, LLC is an Equal Opportunity Employer.

E-Verify: Hollywood.com, LLC participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

Work remote temporarily due to COVID-19.