Benefits:
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
If you enjoy meeting new people from all walks of life, come join us and be one of the first people guests meet as they begin their stay. Customer Service experience is a plus. We will train and develop the right person for our company.
Hiring for all shifts. Nights and weekends are required. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Associates responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
All employees are cross-trained with our company! Our top priority is care for our guests and our team.
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Willing to cross-train in multiple roles, including breakfast and housekeeping
Traits
Cheerful disposition
Hard worker
Customer service attitude
Excellent communication and organizational skills
Accommodating personality
Eagerness to learn
Benefits:
Employee discount
Paid time off
Referral program
Schedule:
8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
Weekend availability
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Required)
Work Location:
One location, in person