Benefits:
401(k)
Bonus based on performance
Company parties
Competitive salary
Free food & snacks
Opportunity for advancement
Paid time off
Parental leave
Relocation bonus
Training & development
The Home Care Agency Director is responsible for the overall leadership, direction, and operation of the agency. This includes ensuring regulatory compliance, maintaining high-quality client care, managing staff, overseeing budgets, handling agency credentialing, and driving business growth. The Director serves as the primary liaison between the agency, clients, caregivers, healthcare professionals, payors, and community partners.
Key Responsibilities
Provide strategic direction and oversight for all agency operations.
Develop and implement policies, procedures, and best practices to ensure efficient, compliant, and high-quality service delivery.
Ensure compliance with all federal, state, and local regulations governing home care services.
Maintain accreditation standards (if applicable).
Lead and support a culture of professionalism, compassion, and continuous improvement.
Oversee the assessment, planning, and coordination of client care services.
Monitor client satisfaction and implement improvement plans when necessary.
Ensure care plans are followed and updated according to clients’ changing needs.
Address and resolve client or family concerns promptly and professionally.
Recruit, hire, train, and supervise key administrative and field staff.
Conduct performance evaluations and provide coaching, mentoring, and disciplinary action as needed.
Ensure adequate staffing levels to meet client care needs.
Organize ongoing staff education and compliance training.
Develop and manage the agency’s annual budget.
Monitor expenses and revenue to ensure financial health.
Oversee billing, payroll, and vendor contracts in coordination with administrative staff.
Identify and implement cost-effective operational strategies without compromising quality of care.
Develop and execute marketing strategies to grow the client base.
Represent the agency at community events, job fairs, and networking functions.
Build relationships with referral sources such as hospitals, physicians, and social workers.
Oversee the agency’s online and offline presence to enhance brand recognition.
Manage agency credentialing and contracting with insurance companies, Medicaid/Medicare, state programs, and other funding sources.
Maintain up-to-date records for all contracts, licenses, and certifications.
Ensure timely renewals and compliance with all payer credentialing requirements.
Coordinate with payors for revalidations, enrollment updates, and compliance audits.
Ensure proper documentation and record-keeping for all services provided.
Conduct internal audits to maintain compliance with state licensing requirements.
Develop and enforce safety and emergency procedures.
Maintain HIPAA compliance and safeguard confidential client information.