Job Title: Home Care Liaison
Location: St. Louis, MO
Job Type: Full-time

Overview

The Home Care Liaison plays a vital role in bridging the gap between healthcare facilities and in-home care services. This hybrid position (field + remote) is responsible for managing referrals, coordinating care plans, and cultivating strong relationships with referral sources including hospitals, skilled nursing facilities, and rehabs. The role requires a mix of clinical knowledge, relationship-building, and operational coordination to ensure patients transition seamlessly to home-based care.

Key Responsibilities

• Serve as the primary contact for hospitals, SNFs, and discharge planners regarding new referrals
• Assess patient needs and determine eligibility for service
• Develop and coordinate individualized care plans in collaboration with internal care teams
• Maintain ongoing communication with families, providers, insurers, and partners
• Conduct in-home visits and assessments as needed
• Deliver educational in-services and presentations to healthcare professionals
• Support quality assurance activities, including chart reviews and care plan evaluations
• Provide weekend and on-call coverage for new referrals and coordination as needed
• Maintain accurate records and referral tracking through CRM and EHR systems

Qualifications

• Minimum of 4 years’ experience in healthcare sales, case management, or discharge planning
• Active RN license (or LPN in some jurisdictions, depending on regional guidelines)
• Knowledge of home care operations and post-acute care transitions
• Strong communication, presentation, and relationship-building skills
• Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office
• Self-motivated, highly organized, and able to work independently in the field
• Valid driver’s license and access to reliable transportation

Equal Opportunity Employer (EOE)

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