Benefits:
401(k)
Health insurance
Paid time off
Competitive salary
Free uniforms
Opportunity for advancement
Training & development
We offer:
$80,000 - $130,000 annual compensation (negotiable)
Paid training and orientation
Paid elective training courses available through our QPath Career Pathways Program
Mileage reimbursement
Mentorship
Spot bonuses - based on performance
Bonus referral program
Open door policy - come to us with your questions and concerns
Making a difference in the lives of those dealing with medical illnesses and age-related complications
Company Overview
At Qualicare, we provide compassionate home care and home health services to clients across the Boston suburbs. Our mission is to improve the quality of life for those dealing with medical conditions and age-related challenges, while giving peace of mind to their families. We are a growing team of professionals dedicated to excellence in client care.
We serve those in need in the following locations in Massachusetts (MA): Acton, Allston, Arlington, Auburndale, Bedford, Belmont, Boston, Brighton, Brookline, Cambridge, Carlisle, Chestnut Hill, Concord, Dedham, Dover, East Walpole, Framingham, Lexington, Lincoln, Maynard, Medfield, Medford, Natick, Needham, Needham Heights, Newton Center, Newton Highlands, Newton Lower Falls, Newton Upper Falls, Newtonville, Norwood, Sherborn, Sharon, Somerville, Sudbury, Waban, Walpole, Waltham, Watertown, Wayland, Wellesley, Wellesley Hills, Weston, West Newton, Westwood, Winchester.
Job Summary This full-time role combines clinical oversight, care coordination, and staff management. In addition, the role will initially include supporting sales and marketing. As Care Operations Director, you will be responsible for managing a team of caregivers and ensuring that care is delivered with high standards of quality. You will work cross-functionally with healthcare providers, clients, caregivers, and internal staff to ensure a seamless and compassionate care experience across our service territory.
Responsibilities
Care Coordination & Clinical Responsibilities
Conduct in-home client assessments and create individualized care plans
Perform routine supervisory visits
Monitor and evaluate care quality and caregiver performance
Consult with physicians and other healthcare providers to coordinate services
Ensure all care complies with regulatory, professional, and brand standards
Participate in quality assurance and risk management programs
Provide health education and client/family counseling
Recruiting & Scheduling Responsibilities
Oversee caregiver recruitment, onboarding, and training processes
Conduct interviews and participate in the caregiver selection process
Ensure adequate staffing coverage and alignment of caregiver-client matches
Manage ongoing scheduling adjustments to accommodate client needs and staff availability
Maintain active communication with caregivers regarding schedules, expectations, and feedback
Monitor attendance and timekeeping to ensure reliability and consistency
Support for Sales & Marketing (during initial months only)
Support leadership team with local sales and marketing strategy
Conduct outreach calls or visits per week
Build referral relationships with physicians, discharge planners, and eldercare professionals
Identify and pursue new business and partnership opportunities
Represent the agency at health fairs, expos, and local events
Track leads and outreach using CRM tools and performance metrics
Qualifications, Requirements & Experience
Bachelor or Master's Degree in Science or Nursing
Active RN license in good standing (Massachusetts) (preferred)
Previous experience in care coordination, employee supervision, and client management (preferred)
CPR certification
Strong clinical, organizational, and interpersonal skills
Experience with recruiting, onboarding, and staff scheduling (preferred)
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Ability to travel across the Greater Boston suburbs
Reliable vehicle, valid driver’s license, and vehicle insurance
Negative TB test or chest x-ray
Access to a mobile phone