Benefits:

Dental insurance

Health insurance

Paid time off

Job Title: Front Desk Assistant – Dermatology Practice

We are seeking an experienced Front Desk Assistant for a busy dermatology practice. This role is essential to providing excellent patient care by managing front-office operations, ensuring accurate insurance verification, and delivering a welcoming and efficient patient experience.

Qualifications (Required)

Minimum of 1–2 years of prior medical front desk experience (mandatory)

Proficiency with Electronic Medical Record (EMR) systems (mandatory)

Experience in a dermatology or specialty medical practice strongly preferred

Solid understanding of insurance verification, referrals, and authorizations

Knowledge of medical terminology

Excellent communication, customer service, and organizational skills

Ability to multitask effectively in a fast-paced clinical environment

Professional demeanor with strong attention to detail

Ability to maintain HIPAA compliance and patient confidentiality

Key Responsibilities

Patient Check-In

Greet patients professionally and courteously upon arrival

Verify patient demographics, insurance information, and identification

Collect and scan required documentation (insurance cards, photo ID, referrals, authorizations)

Update patient information accurately in the EMR

Collect co-pays, deductibles, and outstanding balances

Patient Check-Out

Schedule follow-up visits, procedures, and referrals

Provide after-visit instructions and appointment summaries

Process payments and issue receipts

Coordinate referrals and prior authorizations as needed

Insurance Verification & Billing Support

Verify insurance eligibility, benefits, referrals, and authorizations prior to appointments

Communicate patient financial responsibility clearly and professionally

Assist with basic insurance and billing inquiries in coordination with billing staff

Scheduling & Phone Management

Schedule, reschedule, and cancel appointments efficiently

Manage high-volume incoming calls and patient messages

Maintain accurate provider schedules and appointment templates

Administrative & Office Support

Document all patient interactions accurately in the EMR

Scan, upload, and manage medical records and forms

Support daily front-office workflow and office organization

Communicate effectively with providers, medical assistants, and billing teams