Benefits:

Competitive salary

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

About the Role

BrightStar Care is seeking a Home Care Scheduler to support our growing home care operations. This role is ideal for someone with caregiving or home care experience who enjoys coordinating care, supporting caregivers, and being a reliable point of contact for clients and families. You will play a critical role in ensuring seamless care delivery by managing schedules, handling call-outs, supporting client intake, and assisting with in-person orientations.

Key Responsibilities

Caregiver Scheduling & Coverage

Schedule caregivers to meet client care needs efficiently

Manage last-minute call-outs, shift changes, and emergency coverage

Ensure proper staffing levels and continuity of care

Client Intake & Communication

Answer incoming calls from clients, families, and caregivers

Assist with new client intake, gather information, and coordinate start of care

Serve as a point of contact for day-to-day client and caregiver communication

Operations & Orientation Support

Assist with in-person caregiver orientations, including check-ins and paperwork coordination

Support onboarding and scheduling for newly hired caregivers

Maintain accurate documentation in scheduling and client management systems

Care Coordination

Collaborate with the Director of Nursing and management team to support care plans

Help ensure smooth transitions from hospital or rehab to home care services

Step in to assist with caregiving tasks when needed (preferred experience)

Qualifications & Experience

Previous experience in home care scheduling, caregiving, or healthcare coordination preferred

HHA, or some hands-on caregiving experience strongly preferred to cover call outs on need basis

Driver's License, CPR certificate and TB test results are needed

Strong communication and customer service skills

Comfortable handling a fast-paced environment and urgent staffing needs

Organized, detail-oriented, and dependable

Basic computer skills; experience with scheduling software is a plus

Ability to multitask and problem-solve independently

Skills & Attributes

Compassionate, patient, and professional demeanor

Strong phone etiquette and interpersonal skills

Proactive and solution-oriented mindset

Team player willing to support operations as needed

Ability to remain calm under pressure

What We Offer

Flexible work schedule (2-3 days in office)

Paid training

Supportive, team-oriented work environment

Opportunity to grow within a respected home care organization

Meaningful work that makes a difference in seniors’ lives