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Regional Operations Manager

Home Franchise Concepts, LLC

Regional Operations Manager

Irvine, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Operational Support and Business Coaching to facilitate business management and planning, measurement of key performance indicators, annual goal setting and problem remediation. The ROM is first point of contact for the franchisees and has deep knowledge of the business model and processes, vendors and products, and technology and tools to ensure the franchisees are successful and profitable.  

    JOB FUNCTIONS:

    • Possess a keen understanding of the business model and be a subject matter expert in the following areas: 

      • Operational Policies and Procedures
        • Business Set-up
        • Product Knowledge
        • Sales Process
        • Customer Service
        • Design
        • Installation
        • Local Area Marketing
        • Touchpoint Operating Platform
    • Much of the support will be provided in real time via field visits with franchisees - Other support will include scheduled support calls, response to emails, voicemails and the Tailored Living Communities platform 

    • Provide business consulting, guidance and planning advice to franchisees using the HFC business planner, vitals reviews template and coaching tools 

    • Support the onboarding and training of new franchisees by teaching assigned topics and scheduling regular calls with assigned franchisees after initial training concludes.

    • Provide sales training assistance and advice to franchisees using the consultative sales model

    • Solid understanding of business financial management and the ability to teach key principals to franchisees

    • Assist franchisees with annual business planning to include revenue & expense forecasting, strategic planning and monthly KPI measurement 

    • Conduct periodic operational reviews to help franchisees identify and evaluate business opportunities and establish goals by using data and conducting trend analysis.

    ​SKILL REQUIREMENTS:

    • Minimum 5 years hands-on experience in Business/Operations/Franchise/Sales experience required – Business ownership experience is preferred
    • Knowledge in designing a plus
    • Strong attention to detail and organizational skills
    • Strong business acumen
    • Able to read and understand financial statements and financial metrics
    • Good analytical, problem-solving, and business math skills 
    • Ability to meet deadlines promised to franchisees or management
    • Excellent time management and project management skills
    • Excellent verbal and written communication skills 
    • Possess a positive outlook with strong interpersonal skills
    • Proficient in Microsoft Office programs with an emphasis in Excel
    • Comfortable using all forms of business technology such as: social media, various software & apps.

    QUALIFICATIONS:

    To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Company Description

    Home Franchise Concepts (HFC) is one of the world’s largest franchise corporations, as well as a recognized leader in franchise development. The company's accelerated growth plan is on target to increase installations across its four direct-to-consumer brands – Budget Blinds®, Tailored Living®, Concrete Craft® and AdvantaClean.