Job Description

We are seeking an IT Service Desk Analyst to join our team! You will resolve computer-related issues for your clients. 

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

QUALIFICATIONS:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Company Description

Home Franchise Concepts (HFC) is one of the world’s largest franchise corporations, as well as a recognized leader in franchise development. The company's accelerated growth plan is on target to increase installations across its five direct-to-consumer brands – Budget Blinds®, Tailored Living®, Concrete Craft®, AdvantaClean, and Kitchen Tune-Up.