Benefits:

5 Paid Weekday Holidays

1 Week Paid Vacation after 1st Year

Training & development

Job Title: Home Health Agency Receptionist Location: Sunnyvale, Texas Job Type: Full-time Pay Rate: $18.00 per hour Work Schedule: Monday to Friday, 9:00 AM – 5:00 PM

Position Overview: We are seeking an experienced and detail-oriented Receptionist with a medical office background to join our Shalem Home Heathcare agency. You will serve as the first point of contact for patients, families, and healthcare providers while managing front-desk administration and record management. This role requires exceptional organizational skills, a deep understanding of medical office workflows, and a compassionate professional demeanor.

Key Responsibilities:

Front Desk & Client Relations

Greet visiting clinicians, patient families, and guests warmly and professionally.

Manage a multi-line phone system, routing calls and taking detailed messages.

Triage urgent phone calls and instantly route them to the appropriate clinical supervisors.

Maintain a clean, welcoming, and organized front desk and lobby area.

Records Management & Filing

Establish, maintain, and systematically file electronic and physical patient medical records.

Organize and archive historical medical records in accordance with retention schedules.

Audit physical and digital charts to ensure all required documentation is present and completed.

Retrieve specific patient files promptly upon request for audits or clinical review.

Administrative Support

Process new patient referrals and accurately input demographic data into the agency database.

Verify health insurance eligibility, including Medicare, Medicaid, and private commercial plans.

Monitor tracking logs to ensure physician orders and plans of care are signed and returned.

Perform clerical duties including scanning doctor orders, faxing documents, and sorting incoming mail.

Maintain strict confidentiality of all patient files in compliance with HIPAA privacy laws.

Qualifications & Skills

Experience: Minimum 1–2 years of experience in a medical office, clinic, or home health setting.

Filing Skills: Strong organizational skills with a proven track record of handling high-volume data and files.

Communication: Exceptional verbal and written communication skills with a compassionate phone demeanor.

Tech-Savvy: Proficiency with standard office software (Microsoft Office/Google Workspace) and comfort learning new computer systems.

Education: High School Diploma or equivalent required.

Bilingual: English & Spanish.

Transportation: Must have a valid driver's license, insurance and vehicle.