Job Summary

We are seeking a Home Healthcare Agency Office Manager to join our team. In this role, you will collect, manage, and report on scheduling information. This is an important position that allows us to provide comprehensive and consistent patient care by coordinating medical and health services. The ideal candidate is empathetic, highly organized, and possesses excellent customer service skills. It is ideal if you are experienced in using Mobile Caregiver+, Ada Care, Gammis as well as Medicaid and EVV billings and HSRM.

Responsibilities

Coordinate internal and external staffing needs

Assign clients to the appropriate clinicians

Use cloud-based scheduling software

Maintain an up-to-date list of on-call and backup staff and use to secure last-minute coverage

Communicate with caregivers regarding any updates or changes to their schedule

Communicate with managers and clients to inform them of any schedule or staffing changes

Assist in the hiring, training, and management of new staff

Qualifications

High school diploma or GED

Previous experience as a Home Care Scheduler or in a similar position is preferred

Highly organized with attention to detail

Comfortable with Microsoft Office and other computer programs

Experienced in working with Medicaid clientale

Experienced in using Mobile Caregiver+, Ada Care, Gammis

Experienced in Medicaid and EVV billings

Ability to multitask and prioritize projects

Excellent customer service and interpersonal skills