JOB DESCRIPTION:

The Care Experience Supervisor is responsible for the supervision of Caregivers and the daily care activities within their assigned territory, focused on ensuring optimum experience of clients and providing outstanding, compassionate, in-home care services.

RESPONSIBILITIES:

Ensuring optimum client experience within given territory

Caregiver supervision including growth and requirements, as well as support with onboarding, training, and performance

Supervision and confirmation of all scheduling activities, including occasional access during off hours and weekends as needed

Personal fulfillment of caregiving as needed

Direct Link sales, installation, and maintenance

Growth of clients and hours in given territory

Relationship management with Case Managers in territory

Work with Client Experience Specialist to coordinate ideal client–Caregiver placement

QUALIFICATIONS:

1-3 years experience in the home care industry, preferably including experience in one or all of care giving, customer service, or scheduling

Proven ability to multi-task and manage multiple responsibilities

Flexibility and willingness to travel within territory, up to 75% of time

Technically savvy, including proficiency in use of smartphones, tablets, laptops and common computer software such as Microsoft Office, CRM, and scheduling systems

Exceptional communication skills

Basic medical industry or terminology understanding a plus

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Home Helpers Corporate.